Product Support Engineer II

Responsibilities

• Provide Subject Matter Expert support to field teams and system operators, with issues encountered in the field to include writing technical procedures, service bulletins and assistance in troubleshooting
• Test/Troubleshoot systems using test equipment engineering drawings, vendor manuals, schematics, and written/verbal instruction
• Provide in-flight test, troubleshooting and training support as required
• Load and make modifications to network switch and router configurations for operational and test use as required
• Operate a broad range of computing, networking, line of sight, and beyond line of sight systems
• Identify solutions for integrating new system components into existing architecture
• Liaise between local and visiting test organizations and Colorado AbMN engineering to support testing, integration/modification and verification/validation events and provide feedback
• Act as the host and on-site subject matter expert for customers i.e. government program office, military operators, and partner agencies such as National Reconnaissance Office and Idaho National Laboratories

Qualifications

• High school diploma or GED equivalent, and typically 2 or more years of related experience
• Higher education may substitute for relevant experience
• Basic understanding of and some experience with wireless networks, tactical communications and personal computers
• Communication and customer interface skills
• Understanding of system level maintenance of networks and communications systems
• Understanding of and some experience with a wide variety of network related tools, concepts, technologies, best practices, and security procedures including Network File Systems (NFS, GPFS, Lustre, Samba, CIFS, etc.)
• Security+ Certified
• Familiar and experienced with domain network infrastructure including configuration of network switches, servers, network file servers, hypervisor hosts VMware and virtual machines
• Ability to read schematics, use service manuals, follow test procedures, and use logical trouble shooting techniques.
• Experience with Radio Frequency (RF), vehicle installation and maintenance procedures
• Background in the Aerospace and Defense Industry, Government, or US Military
• Leadership experience in the military or civilian organization

Benefits

• SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.