Product Support Coordinator/Water Spider

With general supervision, coordinate the timely movement and processing of parts on assigned programs or areas to meet customer delivery schedules.

Responsibilities

• Work with supply chain to procure new parts and/or processed parts daily, addressing shortages and participating in long-range planning meetings as needed.
• Support aircraft on ground (A.O.G.) maintenance agreements and expedited jobs.
• Move parts between functions or teams using a forklift or other moving devices, following traveler/route instructions.
• Package or repackage parts to prevent damage during movement or handling.
• Request and stage tooling required to support team schedules.
• Coordinate work in the area to meet schedules and effectively utilize resources.
• Communicate with support groups to initiate corrective action for work orders on hold.
• Resolve and communicate scheduling conflicts between the shop and business teams as a liaison.
• Coordinate with other functional groups to develop and implement daily work schedules.
• Participate in team meetings to develop and implement plans for schedules, quality, cost, and other team goals.
• Update information for special scheduling needs or projects.
• Define component shortages required to support the assembly build schedule.
• Track work order and purchase order status to ensure customer requirements are met.
• Develop and maintain recovery schedules (ESDs) to support customer requirements.
• Audit material storage areas to support inventory location and count accuracy.
• Monitor and coordinate the packaging of parts to prevent damage.
• Train and assist less experienced employees.
• Observe all safety rules and regulations and maintain a neat and orderly work area.
• Perform other related responsibilities as assigned.

Requirements

• Pursuing a college degree.
• Two years of dispatching, shop scheduling, or production planning experience in a computerized manufacturing system environment, or demonstrated ability to perform described responsibilities.
• Knowledge of material requirements planning, capacity planning, and shop floor control.
• Knowledge of AMAPS preferred.
• General understanding of manufacturing routing, travelers, and blueprints.
• May be required to lift up to 50 lbs.
• Effective verbal, written, and interpersonal communication skills.
• Ability to work effectively with others and be a participative team player.