Product Support and Sales Representative

Responsibilities

The primary role of this position is to assist in supporting key parts and service functions for all PMC’s product lines. The PSSR is the key point of contact for all customers in the assigned territory and is a crucial component of PMC’s success versus the competition.

• Manage key ‘commodity’ items for repair and or replacement:
  • Undercarriage/Tires
  • Ground Engaging Tools (GET)
  • Filters & Oils
• Grow Preventative Maintenance (PM) Business:
  • Expand existing PM service machine base
  • Sell cost/hr and/or block services
• Assist customer with component repair, rebuild, and/or replacement decisions:
  • Major components/minor components
  • Welding fabrication and line-boring

Qualifications

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years experience servicing heavy equipment
• 3-5 years administrative/clerical experience
• 5+ years customer service experience
• 3-5 years sales experience preferred

Skills

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft PowerPoint and Access
• Intermediate knowledge of Microsoft Outlook and Excel

Benefits

• Medical Insurance
• HSA Plans with Employer Contribution up to $1750.00 annually
• Vision
• Dental
• 401K with Company Match
• 100K Employer paid AD&D
• Supplemental Life
• PTO accruing on start date
• Sick Time
• Bereavement
• Short Term and Long Term Disability
• EAP Program
• Dealership Komatsu Training Program and Advancement Opportunities
• Annual Boot Allowance
• Prescription Safety Glasses Allowance

Schedule

• 8 hour shift
• Monday to Friday