Product Success Specialist

About Acrisure

Acrisure is a global fintech leader empowering millions of businesses and individuals with solutions to grow boldly forward. By combining cutting-edge technology with top-tier human support, we deliver customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. In just twelve years, Acrisure has grown from $38 million to nearly $5 billion in revenue and now employs over 19,000 colleagues in more than 20 countries.

About the Role

Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed.

What You’ll Do

• Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively.
• Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools.
• Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly.
• Build Relationships: Foster trust and long-term partnerships with Agency Partners.
• Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs.
• Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact.

What We’re Looking For

• Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles.
• Strong communication and problem-solving skills.
• Passion for technology and helping customers succeed.
• Ability to learn quickly and adapt in a fast-paced environment.
• Basic proficiency in Microsoft Office and familiarity with ServiceNow in a plus.

What We Offer

• Comprehensive training and mentorship to help you succeed.
• Clear career growth paths within Customer Success and Product Enablement.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.

Benefits and Perks

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities

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Equal Opportunity Employer

We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.