Product Success Manager
About the role
The Product Success Manager is a human-centered role within Per Scholas, connecting the AI product portfolio with the organization's staff. This position focuses on adoption, enabling staff to use AI tools effectively, and driving organizational momentum around the product suite.
Responsibilities
Deliver Per Scholas's AI Fluency curriculum to staff across the organization, teaching with technical authority and approachability.
Adapt curriculum delivery to varying technical comfort levels and develop supplementary training materials.
Facilitate hands-on workshops, office hours, and drop-in sessions to reinforce learning and address user challenges.
Manage internal communication channels for product support and AI literacy, fostering a supportive user community.
Surface user wins, creative use cases, and adoption milestones to build organizational momentum.
Engage with users and teams with low adoption or engagement, diagnosing barriers and designing tailored interventions.
Conduct structured feedback sessions and user listening tours to capture insights on product experience.
Build and maintain relationships across departments, becoming a trusted resource for help.
Operate as a quality assurance resource, testing products and workflows from an end-user perspective.
Advocate for user needs within the AI Tech Solutions team, ensuring product decisions consider usability and adoption.
Identify and escalate product issues, UX friction points, and documentation gaps.
Contribute user insights to requirements gathering and product evaluation activities.
Monitor product utilization metrics and adoption dashboards to identify trends, gaps, and opportunities.
Produce regular adoption reports for the AI Product Management team, translating usage data into actionable insights and recommendations.
Collaborate with the product team to define and track success metrics for individual product rollouts.
Requirements
3-6 years in roles focused on Customer Success Management, Client Enablement, Training, Instructional Design, Career Coaching, Workforce Development, Community Management, or Internal Communications.
2+ years delivering training or instruction to adult learners in a professional or educational setting.
2+ years working with technology products in a support, enablement, or adoption-focused capacity.
Demonstrated ability to create enablement content such as guides, videos, and communications.
Data-literate, able to interpret adoption metrics and usage data to inform engagement strategies.
Familiarity with Salesforce, AI tools, or learning management systems is preferred.
Qualifications
Comfort with learning new software tools quickly and testing them from an end-user perspective.
Strong preference for experience in Education, Workforce Development, or Nonprofit organizations.
Ability to operate as a self-starter, operationalizing a vision and executing without needing daily management.
Excellent communication skills across formats, writing clear guides, delivering engaging trainings, managing Slack channels, and handling sensitive 1:1 conversations.
Technical curiosity and credibility, learning tools deeply enough to teach with authority and hold your own in conversations with technical teammates.
Empathetic and patient, leading with patience and understanding that adoption is an emotional process as much as a technical one.
Benefits
Per Scholas offers a comprehensive benefits package including holidays & PTO, full-time benefits eligibility, comprehensive medical coverage, dental and vision insurance, retirement savings, and additional voluntary benefits like accident, critical illness, hospital indemnity, legal services, and pet insurance. Employee discounts and wellness programs are also available.