Product Specialist - Siding

About the role

The Product Specialist role at SRS Building Products is integral to delivering exceptional support and ensuring seamless coordination between our walk-in customers and operational teams, including outside sales, drivers, and warehouse staff. Tasked with maintaining optimal inventory levels, the Specialist will execute strategic purchasing decisions to meet customer demands efficiently and drive business growth. This position offers a unique opportunity to develop expertise in sales and inventory management within the building products industry, furthering career potential while embodying our values of leadership, teamwork, and integrity.

Responsibilities

• Optimize Customer Engagement: Facilitate seamless purchasing experiences by assisting walk-in customers and managing inquiries via phone, enhancing customer satisfaction and fostering loyalty.
• Collaborate Across Teams: Partner effectively with the outside sales force, drivers, and warehouse personnel to ensure prompt and accurate delivery of products, contributing to exceptional service quality and operational efficiency.
• Maintain Inventory Levels: Maintain vigilant oversight of inventory levels, executing timely purchase orders to prevent stockouts and ensure continuous product availability, thereby supporting uninterrupted sales operations.
• Drive Sales Growth: Identify and capitalize on new business opportunities by engaging with potential customers through strategic outreach, expanding the company’s market presence and increasing revenue streams.
• Data Accuracy and System Integration: Utilize intermediate computer skills to accurately enter sales orders and process cash transactions, ensuring data integrity and smooth system functionality.
• Conduct Inventory Audits: Perform regular cycle counts and inventory analysis to verify stock accuracy, supporting effective inventory control and minimizing discrepancies.
• Operational Compliance: Uphold company standards by conducting APPO and receiving processes with precision, overseeing the reconciliation tasks necessary to maintain compliant and organized operations.
• Promote a Positive Workplace Culture: Embody the company’s “Make Money and Have Fun!” ethos, contributing to a vibrant and encouraging work environment where team members are motivated and engaged.

Requirements

• Demonstrated experience in customer assistance, specifically in resolving purchasing needs for both in-person and telephonic inquiries.
• Proven ability to identify and develop new sales opportunities through proactive communication with potential clients.
• Proficiency in using computer systems for entering sales orders, managing cash transactions, and maintaining accurate records within company software platforms.
• Extensive experience in cycle counting and inventory control processes to ensure optimal stock levels.
• Practical experience with Accounts Payable, Purchase Orders, and Receiving functions.
• Strong skills in financial reconciliation to manage and verify transactions effectively.
• Visible commitment to reliability, safety protocols, and collaborative teamwork.
• Bilingual proficiency in English and Spanish is considered advantageous.
• Positive engagement with the company culture, embracing values such as "Make Money and Have Fun!"

Qualifications

• A high school diploma or equivalent is required.
• A bachelor's degree in business administration, supply chain management, or a related field is preferred, in addition to the requisite experience.

Skills

• Customer Service Excellence: Proficiency in assisting walk-in customers and handling phone inquiries effectively, ensuring a positive customer experience and fostering long-term client relationships.
• Sales Development Acumen: Ability to identify and develop new sales opportunities by proactively engaging potential customers, enhancing revenue generation and market penetration.
• Inventory Management Expertise: Demonstrated skill in conducting cycle counts and maintaining inventory control, with the capability to execute just-in-time purchase orders to ensure optimal stock levels and operational efficiency.
• Technical Proficiency: Competence in using company software for entering sales orders and managing cash transactions, supporting seamless and accurate record-keeping and financial operations.
• Collaboration and Teamwork: Effective coordination with cross-functional teams, including sales, drivers, and warehouse personnel, to achieve organizational goals and enhance service delivery.
• Operational Reliability and Safety: Commitment to reliable performance, safety standards, and teamwork, contributing to a secure and productive work environment.
• Bilingual Communication Skills: Ability to communicate proficiently in both English and Spanish, facilitating better interaction with a diverse customer base and enhancing customer service capabilities.
• Analytical and Reconciliation Ability: Strong aptitude for performing reconciliation tasks and analyzing inventory data to ensure accuracy and support informed decision-making processes.

Benefits

Base salary for this position typically falls within the range of $54,200.00 to $70,400.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. SRS Distribution offers additional competitive and non-financial benefits. Depending on the role, associates may also be eligible for performance-based bonus programs, commissions, profit-sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

Pay

The base salary for this position typically falls within the range of $54,200.00 to $70,400.00 annually. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Schedule

This role operates within a dynamic and professional setting, characterized by a hybrid work environment that combines both in-office and remote work. This role necessitates a presence in our Sacramento branch to closely collaborate with our outside sales team, drivers, and warehouse personnel, ensuring seamless customer interactions and inventory management. In addition, remote capabilities allow for flexibility in managing responsibilities, enhancing the work-life balance while maintaining productivity. The pace is fast-paced and deadline-driven, requiring the ability to swiftly address customer needs and execute precise inventory control measures. This environment fosters a culture of teamwork and efficiency, positioning the Product Specialist as a crucial contributor to our business growth and customer satisfaction.

Location

SRS Building Products - Centerville 2050 Main St Centerville, MN 55038

Equal Opportunity Employer

SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.