Product Specialist - London

About the role

We’re looking for a Product Specialist to join Sequence and become the beating heart of our customer’s product and onboarding journey. Working closely with our Product, GTM and Engineering teams, you’ll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category creating company.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Requirements

• Technical background - STEM degree and/or experience working with highly products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communication skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

Qualifications

• Hands-on with customers and detailed product implementations
• Ready to work as part of a small, fast-moving team
• Comfortable with high volumes of support messages and customer asks in quick succession
• Capable of handling high volumes of customer projects at once, often with detailed requirements and varying degrees of complexity

Skills

• Technical proficiency in relevant areas
• Excellent problem-solving and decision-making skills
• Effective communication and relationship-building abilities

Benefits

• Opportunity to contribute to a rapidly growing, innovative company
• Fast-paced environment with opportunities for growth and development
• Collaborative team culture focused on delivering exceptional customer experiences

Pay

Competitive salary and benefits package commensurate with experience.

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the customer base.