Product Specialist

Responsibilities

• Train users on systems.
• Identify and prioritize new systems and improvements to existing systems to enhance value and therefore, adoption rate of technology offerings.
• Act as the voice of the user inside the business and be passionate about the user experience.
• Actively market products to clients, acting as an advisor.
• Aid in the development of training materials.
• Assist with the help desk for assigned system and make appropriate escalations and follow up with IT.
• Notify users of outages of assigned system.
• Design and periodically review security for assigned systems.

Qualifications

• Required Work Experience: 3+ years of experience with Quest Employer Solutions systems highly preferred.
• PREFERRED Work Experience: Experience in a similar role preferred, Industry experience strongly preferred.
• Physical And Mental Requirements: The person must be able to sit (or stand) for long periods of time.
• Knowledge: Serve as subject matter expert for assigned systems (Quest proprietary systems, Smartworks, Formfox, CRM, Web Services, etc.).
• Skills: Excellent communication skills, Excellent analytical skills, Demonstrated leadership ability, Ability to communicate effectively with multiple departments, Customer-service oriented.
• Education: Bachelor’s Degree in Business management or IT (Preferred).

About The Role

Works closely with internal and external users of systems to keep them satisfied and increase adoption rates for our technology offerings. Assists with design, installation, troubleshooting, and training on assigned systems.