Product Specialist - LCMS

About the role

Shimadzu Scientific Instruments, established in 1975, is one of the world's largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems. This Product Specialist role focuses on LCMS operations, creating technical marketing materials, providing training, and delivering installation and maintenance support. You will engage directly with clients, collaborate with Marketing, Sales, Service, and Regional staff, and enhance product positioning while delivering high-quality, timely customer support. The position is based in Columbia, MD.

Responsibilities

• Provide marketing support to the sales team, including developing demonstration strategies and presenting products to potential and current customers
• Gather and analyze competitive information for assigned products, reporting findings to the sales team
• Create sales support documentation, including feature/benefit analyses and positioning strategies for each assigned product
• Conduct evaluations of market needs and propose hardware and software solutions to address those needs
• Develop and deliver technical training courses and materials for customers and Shimadzu employees
• Maintain instruments in application laboratories and support qualification tests as needed

Qualifications

• Bachelor's degree in a life science field; a higher-level degree is strongly preferred
• Minimum of two years of experience in technical applications or method development with LCMS
• Experience in maintenance and repair of analytical instrumentation
• Marketing and sales experience are highly desirable
• Strong attention to detail, exceptional customer service skills, and a dependable work ethic
• Willingness to travel, including occasional overnight stays

Benefits

• Day 1 health benefits including medical, dental, and vision
• Flexible Spending and Health Savings Accounts
• Matching 401(k) and Profit-Sharing Program
• Generous paid time off: 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays in the first year
• Tuition Assistance Program for graduate and undergraduate levels
• Pet Insurance, optional Identity Theft, legal pre-paid, and critical care buy-up insurance benefits
• Generous company-paid life insurance and short-term disability programs (after one year, company covers 100% of monthly premiums; 100% salary for first 6 weeks, 66.67% for weeks 7–12)
• Employee Resource Groups for networking, community, and career development
• Business casual dress attire with casual (jeans) Fridays
• Clear pathways for Career, Leadership, and Personal Development
• Cost-of-Living Adjustment (COLA) for employees residing in Connecticut, Massachusetts, New Jersey, and California

Pay

Starting salary range: $89,000 to $91,000 annually, paid on a semi-monthly, exempt salaried basis. Additional variable compensation includes a performance-based incentive plan paid semi-annually in April and October. A discretionary year-end bonus may also be provided based on overall company performance.

Schedule

Full-time, exempt position. Requires willingness to travel, including occasional overnight stays.