Product Specialist III

About the role

Candidates should reside in the Grand Rapids area. Exciting news! We're looking for a Product Specialist III to join our Sales Department.

Requirements

• 4-5 years of previous technical sales or customer service experience required.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), required.
• Must be able to use an ERP and CRM system.
• Ability to add, subtract, multiply, and divide, required.
• Knowledge of Business math required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Technical, electrical or mechanical engineering experience preferred.
• Basic electrical and controls background (wiring, power requirements, control logic) and experience in CAD (2D and/or Solid Modeling) is preferred.

Qualifications

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in related technical field preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills & Experience

• Uses extensive product knowledge to assist with the quoting process, order reviews, and approval packages.
• Participates in customer conference calls, meetings and site visits with Sales Reps and Regional Sales Managers to support sales efforts.
• Provides Regional Sales Manager(s) and Reps with product, job and customer information.
• Interfaces with other departments throughout ESPEC to provide and relay information as needed.
• Utilizes the company CRM system to generate quotes and ensure accuracy of the customer database.
• Handles complex quote requests, bid meetings/SOW's, and performance calcs for custom chambers and options.
• Assists in product training and sales meetings.
• Coordinates Factory Acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.
• Participates in ISO and quality process, as required.

Essential Duties & Responsibilities

• Processes quotations and customer orders according to work instructions and ensures compliance with ISO standards.
• Uses extensive product knowledge to assist with the quoting process, order reviews, and approval packages.
• Participates in customer conference calls, meetings and site visits with Sales Reps and Regional Sales Managers to support sales efforts.
• Provides Regional Sales Manager(s) and Reps with product, job and customer information.
• Interfaces with other departments throughout ESPEC to provide and relay information as needed.
• Utilizes the company CRM system to generate quotes and ensure accuracy of the customer database.
• Follows up on quotes to make sure they are completed in a timely manner.
• Communicates with the parent company (ESPEC Corp) and sister company (ESPEC Divisions EEG, ESH and EET) as required.
• Handles complex quote requests, bid meetings/SOW's, and performance calcs for custom chambers and options.
• Assists in product training and sales meetings.
• Captures Factory Acceptance visits with customers, Regional Sales Managers and Sales Representatives as required.
• Participates in ISO and quality process, as required.