Product Specialist

Responsibilities

• Conduct intake calls to understand customer needs, and begin educating them on our products and services to build excitement and trust.
• Drive a high scheduling rate of qualified leads by effectively communicating value and addressing early questions.
• Quickly and effectively resolve customer concerns or issues at any point in their journey to ensure a seamless, well-supported experience that drives high NPS and low return rates.
• Provide Bluetooth and iPhone support, including client coaching to improve device use and confidence.
• Demonstrate a patient, empathetic approach when assisting with technology, including supporting Zoom and remote care sessions.
• Troubleshoot products both in-person and remotely to ensure clients get timely solutions.
• Maintain accurate and detailed customer documentation in Salesforce, Intercom, and other customer experience platforms.
• Commit to learning complex clinical concepts and technology to better educate and support our clients throughout their journey.
• Collaborate closely with the broader team, sharing insights to help improve product offerings and the overall customer experience.
• Step in to cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining professional environment.

Requirements

• Ideally 2+ years of experience in operations, customer service or sales in healthcare, or a related field.
• Excellent communication skills, both written and verbal, with a warm, empathetic style.
• Confidence in de-escalating concerns and turning challenges into positive outcomes.
• Strong organizational skills and comfort managing multiple customer interactions simultaneously.
• Proficiency with support software and general tech troubleshooting; experience with Salesforce or similar CRM is a plus.
• A proactive mindset: you don’t just respond, you anticipate needs and look for opportunities to improve the experience.
• Natural ability to build rapport and trust; you thrive on forming strong, genuine connections.
• Ability to work weekends.

Qualifications

Competitive compensation
Premium medical, dental and vision packages
401(k)
Paid PTO and sick days
Stock options

Pay

Compensation Range: $60K - $80K