Product Specialist

Key Responsibilities

• Oversee the implementation, follow up, and completion of operational duties set forth by the Product Operations Manager (Dallas), and Product Manager (Singapore).
• Be the key contributor to and reference about new products for US Sales Marketing, Support and Supply chain.
• Be the key hands-on driver in the US office of continuous quality improvement in our product offerings.
• Track game performance through game testing and surveys onsite at operator facilities.
• Create reports and maintain records of all tests conducted, game performance, and initiatives to drive sales and improve on product quality.
• Act as a liaison to operators to ensure healthy relationships and ground operations as well as explore areas for new business development.
• Maintain a neat, clean, and organized working area in the warehouse.
• Aid in the creation and maintenance of Operator Manuals. This includes but not limited to:
• Ensuring assembly procedures are correct and complete.
• Taking necessary photos.
• Ensuring all documentation is identical to the game (menu settings, components, etc.).
• Oversee the handoff of new products to the Technical Support Team. This includes but is not limited to:
• New product hands-on training along with training documentation.
• Maintaining involvement in the product’s first 6 months of service to identify risks so that the Technical Support team can relay information to the Quality Manager.
• If issues are escalated to R&D, work with them to implement and test necessary changes.
• Oversee trade show equipment, preparation, and execution. This includes but is not limited to:
• Planning: Contract labor, Installation/Dismantle, shipping schedule, Identifying risk.
• Machine prep work: Palletizing for safe shipment, installing hardware, etc.
• Organizing and managing inventories of tools and materials.
• Creating and securing a list of necessary spare components specific to each show line-up.
• Working directly with Sales, Marketing, and Supply Chain to fulfil all pre-show, show, and post-show handling of materials and information.

Required Skills and Experience

• A very organized and detailed approach to all aspects of the job.
• Passion for arcade games and the ability to understand its technical components.
• Outstanding communication and ability to maintain customer relationships and approach external communication in a manner positive to the LAI brand image.
• Ability to gather data and translate in organized reports.
• Ability to travel up to 30 -50% of the time to onsite locations- both local and regional; having a valid driver’s license is requirement of the role.
• Ability to work outside of normal hours will be required from time to time (visiting sites nights/weekends).
• A high school diploma/general education degree (GED) and/or at least 5 years industry experience with electronics and/or arcade games.