Product Specialist

Eaton’s ES AMER ESS division is seeking a Product Specialist based at the South Milwaukee, WI site. This role follows a weekly hybrid schedule of three days in office and two days at home.

About the role

Be the connection between customer needs and smart, reliable solutions. As a Product Specialist, you’ll turn customer requirements into clear, accurate, and compelling proposals for our Switchgear Portfolio. You’ll work at the center of sales, engineering, and operations—solving problems, providing real-time support, and helping customers move forward with confidence in a fast-paced environment.

Responsibilities

• Build customer-ready proposals that combine pricing, lead times, technical details, and commercial terms.
• Partner closely with field sales to provide guidance, training, budget pricing, and presales technical support.
• Clarify incomplete or complex requests and recommend product options, alternates, and accessories.
• Support order accuracy, approval drawings, change requests, and ongoing customer needs.
• Use customer and sales feedback to improve proposal quality and customer experience.
• Maintain pricing accuracy, support process improvements, and uphold ISO standards.
• Collaborate across engineering, scheduling, production, and quality teams to deliver solutions that work.

Requirements

• Bachelor’s degree from an accredited institution.
• A minimum of one year of work experience in product support, customer service, inside sales, or proposal support.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.

Qualifications

• Preferred: Bachelor’s degree in engineering or a technical field from an accredited institution.
• Preferred: Minimum of 2 years of experience using an ERP system and a quotation system.
• Bonus: Minimum of 1 year working with SAP.
• Desired: Four years or more of experience in product support, customer service, inside sales, or proposal support in a technical environment.
• Plus: Experience in the commercial & industrial and utility markets.

Pay

The expected annual salary range for this role is $71,000 - $105,000. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.