Product Specialist Associate

About the role

This is an entry-level role that presents the opportunity to work with senior teams at a wide range of companies—from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. The role is all about cultivating relationships and getting to the heart of what customers are looking for in Luminance’s technology. The ideal candidate will be outgoing and have a natural ability to build rapport with customers, maintaining excellence in every interaction.

Responsibilities

• Work with Account Executives to deliver successful Proof of Values and manage live projects from planning stages to final review
• Act as an expert of Luminance’s technology and products, supporting the sales team in converting prospects
• Understand the individual use cases, review requirements and needs of each prospect during the Proof of Value
• Be a trusted adviser and authority on the product to the prospect during the Proof of Value
• Work with Luminance Support and Technical operations teams to co-ordinate and resolve technical issues for customers
• Design custom workflows and solutions for live cases

Requirements

• Bachelor’s or Master’s Degree in a scientific or analytical discipline, with a 2:1 or above (UK) or GPA of 3.5 or above (US)
• Excellent interpersonal and communication skills, both verbal and written
• Articulate, charismatic and confident in a customer-facing role, with ability to present to individuals with varying degrees of knowledge
• Highly detail-oriented with a problem-solving attitude
• Ability to work in an innovative and fast-paced environment whilst delivering to deadlines
• Organised with excellent time management skills and an ability to prioritise effectively

Benefits

• New York office location and opportunity for international business travel
• 20 days of paid time off per annum
• 401k with 4% matching contribution: invest in your future from the start
• Health Insurance Benefit Scheme:
  • Choice of PPO or HDHP plan available
  • 100% of individual premiums covered by Luminance for both plans
  • 75% coverage of premiums for dependents
• Enhanced maternity and paternity policies to support working parents
• Annual learning and development budget of $2,750 per employee to empower team members to elevate their potential
• Paid sabbatical opportunities

Pay

$75,000 per annum