Product Solutions Specialist

About the role

The Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing approximately 50,000 learning experiences to health and human service and justice system professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With seven programs, three divisions and over 100 staff, the Academy’s mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities.

Responsibilities

• Initiate and lead the development, implementation, and continuous improvement processes across all business product solutions within the Academy.
• Manage a portfolio of technology solution projects throughout the acquisition and implementation lifecycle.
• Review all incoming technology requests, including new technology platform requests and existing technology enhancement requests.
• Connect with Academy Staff to understand their technology requests and offer recommendations based on assessment.
• Maintain a catalogue of technology tools and solutions available to Academy Staff and provide guidance on their appropriate use.
• Participate in the technology acquisition process, including defining minimum and preferred business requirements, creating vendor evaluation forms, meeting with potential vendors for product demonstrations, and participating in vendor solutions reviews.
• Implement product solutions, including making project scoping and prioritization recommendations, partnering with Academy staff to determine project team members, and developing plans to ensure product solutions become sustainable business operations that benefit our overall organizational strategy.
• Lead overall product system administration policies and procedures, guide Academy teams on creating operational policies and procedures related to business product solutions in adherence to overall product system administration policies and procedures, and participate in the development and monitoring of data quality assurance and data cleaning procedures.
• Create and lead training plans for business product solutions during the implementation phase and create ongoing business product resources for Academy Staff and external partners.
• Support ongoing operational support, including helping define and manage vendor support Service Level Agreements (SLAs) for business product applications, leading efforts to manage vendor product support with the product support team, and leading liaison efforts with vendor support to ensure SLAs are performed to Academy standards.
• Provide high level support with vendor support when needed.

Requirements

• Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study.
• Two (2) years of progressively responsible work experience.
• Administrator-level experience managing and developing solutions for a CRM, database management solution, or similar systems designed to manage business process solutions.
• Administrator-level and implementation experience with Zoho One.
• Familiarity with Programming Languages, such as Javascript, C++, Python, Deluge, SQL, NoSQL.
• Basic knowledge of HTML and CSS for webpage structure, styling, and frontend web development support.
• Familiarity in developing and maintaining APIs and systems integration solutions.
• Expertise implementing and maintaining technical policies and procedures around data management: data entry, data quality assurance, and data cleanup.
• Expertise in developing reporting solutions and tools for external partners.

Qualifications

• Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment.
• Ability to effectively handle interpersonal interactions at all levels of the organization.
• Ability to interact effectively with co-workers, partners, and professionals.
• Ability to understand and follow posted work rules and procedures.
• Ability to display motivation and strong interpersonal skills.
• Ability to display organization and meet deadlines.
• Ability to display good judgment and critical thinking skills.
• Ability to demonstrate a high level of cross-cultural sensitivity.
• Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation.
• Basic foundation of knowledge and skills in technical information systems and application program packages.
• Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods.
• Basic understanding of networks, data communication, and multimedia systems.
• Demonstrate understanding of the benefit products provide, be able to articulate the specific problems it’s solving, and be able to tie product metrics to business goals in a compelling way.
• Ability to balance business objectives and customer needs.
• Ability to identify issues, opportunities and efficiencies.
• Ability to create effective and efficient solutions.
• Ability to develop and communicate policies and procedures.
• Ability to interact effectively with co-workers, clients and study participants.
• Ability to communicate effectively, both orally and in writing.
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense.

Skills

• Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment.
• Ability to effectively handle interpersonal interactions at all levels of the organization.
• Ability to interact effectively with co-workers, partners, and professionals.
• Ability to understand and follow posted work rules and procedures.
• Ability to display motivation and strong interpersonal skills.
• Ability to display organization and meet deadlines.
• Ability to display good judgment and critical thinking skills.
• Ability to demonstrate a high level of cross-cultural sensitivity.
• Basic foundation of knowledge and skills in technical information systems and application program packages.
• Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods.
• Basic understanding of networks, data communication, and multimedia systems.
• Ability to balance business objectives and customer needs.
• Ability to identify issues, opportunities and efficiencies.
• Ability to create effective and efficient solutions.
• Ability to develop and communicate policies and procedures.
• Ability to interact effectively with co-workers, clients and study participants.
• Ability to communicate effectively, both orally and in writing.
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense.

Benefits

• Hybrid work schedule with remote flexibility.
• Based on contract funding subject to annual renewal.
• May be subject to intermittent overnight travel and work shifts outside of normal business hours, including weekends and evenings if needed.
• Reside within California throughout the duration of employment and live within a commutable distance from the worksite your work supports.

Pay

• $6,006.00 - $6,510.00 per month depending upon qualifications and is non-negotiable.

Schedule

• 40 hours a week hybrid with remote flexibility.