Product Solutions Engineer

About the role

This person will translate customer requests into impactful features, navigate development complexities, and bridge the gap between technical feasibility and user-centric design, ensuring our customers' needs don't fall through the cracks. This person will also contribute to Ready’s Center of Excellence through AI technology and automation.

Responsibilities

• Collaborate with product managers and engineers (PED) to define and prioritize product requirements, ensuring technical feasibility and alignment with user needs.
• Capture, document, and communicate client requirements with the core team while adhering to the agreed upon format to convey priority.
• Proactively identify and manage risks and dependencies across cross-functional teams, advocating for solutions and driving efficient execution.
• Develop, utilize, and perform effective test strategies to ensure quality and performance of implemented features.
• Document technical specifications and maintain clear communication with stakeholders throughout the development process.
• Contribute to the continuous improvement of our development processes and tools, promoting a culture of innovation and agility.
• Stay abreast of emerging technologies and industry trends, proactively suggesting opportunities for product enhancement.
• Technical Support and Troubleshooting.
• Client Training and Education on Ready Software tools.
• Work closely with engineering, product, and operations teams to optimize AI utilization, flag risks/blockers, and drive continuous improvement in workflows.

Requirements

• Bachelor's degree with an emphasis on computer science, engineering, or similar technical field.
• 2-3 years experience working in an engineering role.
• Strong understanding of Agile development methodologies and experience working in cross-functional teams.
• Excellent communication, collaboration, and problem-solving skills.
• Passion for building user-friendly and impactful products.
• Ability to independently manage multiple tasks and prioritize effectively under pressure.
• Builder mentality with proven experience in customer facing roles.
• Ability to write clean, maintainable, and efficient code in at least one relevant programming language (e.g., React, Python etc).
• Demonstrated understanding of user experience (UX) principles and practices.
• Strong analytical and data-driven approach to problem-solving.
• Basic understanding of web technologies such as HTML5, CSS3, and web APIs.
• Proficiency in AI model monitoring, data validation, and automation tooling.
• Ability to thrive in a fast-paced, agile environment and manage multiple priorities.
• Excellent written and verbal communication skills.
• A passion for user-centered design and clean coding practice.
• Ability to operate independently and thrive in an ambiguous environment.
• Experience with AWS Bedrock, Python (including SQL knowledge), CI/CD (Docker, AWS), MLflow + Airflow (good to have), and Langchain or Pydantic-AI.
• Knowledge of LLM model evaluation, RAG architectures, LLM MCP servers, and LLM prompt engineering & function calls.

Qualifications

• Passionate and innovative mindset.
• Strong technical background.
• Proven ability to work in a fast-paced, agile environment.
• Excellent interpersonal and communication skills.
• Ability to work independently and collaboratively.

Skills

• Agile Development Methodologies
• User Experience (UX) Principles and Practices
• AI Model Monitoring
• Data Validation
• Automation Tooling
• LLM Model Evaluation
• RAG Architectures
• LLM MCP Servers
• LLM Prompt Engineering & Function Calls

Benefits

Competitive salary plus meaningful equity upside; salary range is $125,000-$140,000
Competitive (and ever expanding) benefits for employees and dependents
Opportunities to learn and grow – all things startups
Majority remote (WFH) with frequent travel requirements and flexibility to commute to the office as needed
A chance to play a role in defining the roadmap as we pursue a bold vision and a big goal
To get away - we all convene 1-2x / year for [optional, encouraged] retreats
We’re actively shaping our benefits program: have a say in which benefits matter to you

Pay

$125,000 - $140,000

Schedule

Majority remote (WFH) with frequent travel requirements and flexibility to commute to the office as needed