Product Set Up Specialist

About the role

Every product request that comes through Life is Good passes through you first. Across SMU briefs, Quick Turns, recolors, and more, you catch what's missing, confirm what's accurate, and make sure nothing moves forward until it's right. It's steady, detailed work, the kind that rewards focus over flash, and the kind that keeps the entire product process running without friction. If you find real satisfaction in precision, in being the person who gets the details correct so no one else has to fix them later, this is your seat at the table.

Responsibilities

• Execute day-to-day item setup and request fulfillment across all item setup intake types — SMU briefs, Quick Turn, Weekly Recolors, Keep It Simple, Corporate orders, Name Drop, and Playmaker Project requests.
• Work daily in Rocket and Centric to complete item creation, GAN lookup, vendor and collection assignment, and final SAP submission.
• Review incoming briefs for accuracy before routing to the Design/Production Art team — checking item numbers, colors, and completeness to avoid rework and back‑and‑forth.
• Coordinate with the Design/Production Art department on line sheets, mechanicals, and imagery timing.
• Manage requests from the Wholesale department — SMU briefs and seasonal pre‑plan (including Peru production) handoffs.
• Manage requests from the eComm department — Quick Turn (recurring twice‑weekly cadence) and Weekly Recolor batches.
• Handle Corporate order setup, including D2G activation coordination when items print via D2G.
• Support requests from the Playmaker Project (internal nonprofit partner) for event‑based custom orders.
• Coordinate with the Sourcing department for production pricing quotes on imported/Peru‑produced items, and with the Purchasing and Planning department to reconcile blanks inventory.
• Log and update every request in the shared request board, keeping status current so departmental workload is visible without relying on email threads.

Requirements

• Experience with apparel product development, product coordination, or a similarly detail‑heavy, high‑volume operational role.
• Comfortable working across multiple systems (PLM/Centric‑type systems, Excel) and switching between many concurrent, differently‑paced requests.
• Strong attention to detail — this role is a check on accuracy before requests move downstream to Design/Production.
• Communicate clearly and proactively in writing, following up directly with internal departments and external partners.
• Able to work independently once trained, while flagging issues and workload conflicts rather than defaulting to yes on everything.

Skills

• Accuracy and follow‑through on high‑volume work — catching errors before they move downstream and flagging issues before they compound.
• Ability to manage many concurrent, differently‑paced requests without losing track of what's pending, in progress, or blocked.
• Proactive communication across departments and partners so status is always visible and no one has to chase you for an update.
• Understanding of the Life is Good mission and Superpowers.
• Skilled and comfortable working independently and as part of a team.
• Give and receive feedback thoughtfully and constructively.
• Positive impact on those around you.
• Every request is logged, progressed, and submitted accurately — the shared board reflects the real state of the workload without anyone having to ask.
• Briefs that reach Design/Production Art are