Product Service Representative

About the role

We are currently hiring a Product Service Representative. Secure your spot with us and earn a $1,000.00 Sign‑On Bonus as our way of saying 'Welcome to the MAT team'!

MAT Industries, Inc., a proud member of MAT Holdings Inc., is a leading manufacturer of air compressors and air brake tanks. World‑class domestic manufacturing facilities enable MAT Industries to offer high‑quality air compressors, air tools, and accessories to retailers under brands such as Powermate®, Industrial Air®, Industrial Air Contractor®, and Sanborn® as well as private label. These products are sold through major home centers, hardware co‑ops, independents, and farm and fleet stores across the US.

We are seeking a dedicated Product Service Representative to provide exceptional product and technical assistance to our customers through various channels, including phone, email, and chat. The ideal candidate will possess strong mechanical aptitude and a deep understanding of our products, allowing them to effectively troubleshoot issues and offer timely solutions. This role involves utilizing the SAP system to manage customer information and service records while maintaining a professional and patient demeanor during interactions. The Product Service Representative will collaborate with cross-functional teams to address complex inquiries and ensure high levels of customer satisfaction. Ongoing training and development are essential to stay current with product knowledge and company policies. The position requires the ability to identify trends in customer feedback, contribute to knowledge base articles, and provide bilingual support in Spanish if applicable. The successful candidate will be committed to achieving performance metrics, adhering to company standards, and actively participating in team initiatives to enhance overall service efficiency.

Core Values:

• Accountability – Each of us is responsible for our words, actions and results.
• Integrity – We are committed to doing the right thing and maintaining high ethical standards in all our business dealings.
• Teamwork – We collaborate effectively to drive excellence and deliver results.
• Customer Centric – We focus on our customers and are responsive to their needs. When they succeed, we succeed