Product Service Consultant eTech

About the role

Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.

Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction.

Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance.

Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency.

Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution.

Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications.

Responsibilities

• Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues.
• Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction.
• Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance.
• Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency.
• Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution.
• Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications.

Requirements

Top Candidates Will Have:

• Electrical engineering and/or electrical technology experience

Qualifications

Preferred Location: Midland, Texas
Additional Location: Fort Worth Texas

This role requires 50% travel

This role does not offer sponsorship

Relocation assistance is available

Skills

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Pay

Pay Range: $97,530.00 - $146,290.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Please note that salary is only one component of total compensation at Caterpillar. Benefits Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Schedule

This position requires working onsite five days a week.