Product Service Consultant
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it — never emit heading with filler/placeholder text like "commensurate with experience". Never create Pay/Schedule/Benefits sections unless posting actually states them. Here we have Pay Range and Benefits listed, so we can include Pay and Benefits sections. Schedule? Not explicitly given, but there is mention of "24 x 7 x 365 Incident Management" and "This position requires working onsite five days a week." Also "normal day shift hours but does include some off-shift and weekend responsibilities." That could be schedule info. We can include Schedule section if we have specific content. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." We have schedule info: "24 x 7 x 365 Incident Management", "working onsite five days a week", "normal day shift hours but does include some off-shift and weekend responsibilities." That's schedule specifics. So we can include Schedule section.
We need sections: About the role (maybe from intro paragraphs), Responsibilities (list of duties), Requirements/Qualifications/Skills (maybe combine). The posting includes "What You Have" with problem solving, technical excellence, data gathering & analysis, customer focus. Also "Consideration For Top Candidates" includes previous software troubleshooting experience, software development background, background in mining and machines; specifically with fleet management systems. Also "Additional Information" includes location, relocation, visa, travel, environmental conditions. Also "Environmental Conditions" details.
We need to decide how to split into sections: About the role (intro paragraph about Caterpillar and role purpose). Responsibilities (the bullet list under "What You Will Do"). Requirements/Qualifications/Skills (the "What You Have" plus "Consideration For Top Candidates" plus maybe "Additional Information" like location, travel, etc). Benefits (list). Pay (range). Schedule (details). Possibly also "Environmental Conditions" could be part of Requirements or separate but we can incorporate into Responsibilities? Probably better to include under Requirements or a separate "Working Conditions" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: About the role (intro). Responsibilities (duties). Requirements (maybe combine qualifications and skills). Could also have Skills separate but we can combine. Since we prefer few substantive sections over many thin ones, we could have About the role, Responsibilities, Requirements (including qualifications, skills, considerations), Benefits, Pay, Schedule.
We must not repeat job title. No headings for Job ID etc.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Intro: "Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers."
We can put that as About the role.
Responsibilities: list under "What You Will Do". Let's extract each bullet:
- Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
- Implementation and utilization of standard support processes to respond, restore, and resolve issues.
- Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
- Participate in New Product Introduction (NPI) projects.
- Complete NPI product support deliverables including field development and field follow projects as required.
- Provide 24 x 7 x 365 Incident Management.
- Complete NPI Product Support deliverables as assigned by Product Service Engineers.
- Coordinate and complete Field Follow objectives as part of NPI programs.
- Provide hands-on product expertise to complete problem analysis and provide ICA.
- Incident Cases assigned are worked in an order to meet posted Support Level Agreement metrics.
- Escalate top priority issues to team lead.
- Process CPI / CER tickets to responsible parties.
- Communicate with dealers regarding status, problem troubleshooting, etc.
- Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
- Create and maintain a support environment that facilitates issue diagnostics and customer connectivity.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
- Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained.
- Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.
We need to ensure we preserve all substantive info; we can list each as
- .
Requirements/Qualifications/Skills: combine "What You Have" and "Consideration For Top Candidates" plus maybe location, travel, environmental conditions.
What You Have bullet points (these are paragraphs, not list but we can treat as list):
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consideration For Top Candidates:
- Previous software troubleshooting experience.
- Software development background
- Background in mining and machines; specifically with fleet management systems
Additional Information:
- This position requires the candidate to work full-time at the Tucson, AZ office.
- Domestic relocation assistance is available for this position.
- Visa sponsorship is NOT available with this position.
- This position will require up to 10% travel; both domestic and international travel will be required
Environmental Conditions:
- This position requires open pit mine site support work at times.
- The selected applicant will be required to complete and pass regulatory open pit safety training, and travel to and work for short periods of time in open pit mining environments.
- Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
- This job role is primary performed during normal day shift hours but does include some off-shift and weekend responsibilities.
We can incorporate these into Requirements section as list items.
Benefits: list from "Benefits Subject to plan eligibility..." includes:
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- These benefits also apply to part-time employees
We should keep the asterisks? Probably keep as part of text.
Pay: "Summary Pay Range $97,530.00 - $146,290.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar."
We can put that as prose under Pay heading.
Schedule: we have "24 x 7 x 365 Incident Management", "working onsite five days a week", "normal day shift hours but does include some off-shift and weekend responsibilities." Also maybe mention travel up to 10% etc but that's more about travel not schedule. We'll include schedule specifics.
Now we need to output HTML with headings
and sections.
We must not include any filler like "commensurate with experience". Not present.
We must not include duplicated lines. Ensure we don't repeat same bullet.
We must remove boilerplate: EEO, drug screen, talent community, posting dates, etc. Also remove "Any offer of employment is conditioned upon the successful completion of a drug screen." etc. Also remove "Caterpillar is an Equal Opportunity Employer..." etc. Also remove "Not ready to apply? Join our Talent Community." Also remove "Posting Dates September 15, 2026 - September 29, 2026". Also remove "Career Area Product Support Job Description" maybe part of intro but we can keep as part of About the role? It's okay.
We need to preserve all substantive information; we should keep the intro sentences.
Now craft HTML.
Structure:
About the role
...
Responsibilities
- ...
...
Requirements
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Previous software troubleshooting experience.
- Software development background
- Background in mining and machines; specifically with fleet management systems
- This position requires the candidate to work full-time at the Tucson, AZ office.
- Domestic relocation assistance is available for this position.
- Visa sponsorship is NOT available with this position.
- This position will require up to 10% travel; both domestic and international travel will be required.
- This position requires open pit mine site support work at times.
- The selected applicant will be required to complete and pass regulatory open pit safety training, and travel to and work for short periods of time in open pit mining environments.
- Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
- This job role is primarily performed during normal day shift hours but does include some off-shift and weekend responsibilities.
Benefits
- Medical, dental, and vision benefits*
- Paid time
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Include a section only when posting has real, specific content for it — never emit heading with filler/placeholder text like "commensurate with experience". Never create Pay/Schedule/Benefits sections unless posting actually states them. Here we have Pay Range and Benefits listed, so we can include Pay and Benefits sections. Schedule? Not explicitly given, but there is mention of "24 x 7 x 365 Incident Management" and "This position requires working onsite five days a week." Also "normal day shift hours but does include some off-shift and weekend responsibilities." That could be schedule info. We can include Schedule section if we have specific content. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." We have schedule info: "24 x 7 x 365 Incident Management", "working onsite five days a week", "normal day shift hours but does include some off-shift and weekend responsibilities." That's schedule specifics. So we can include Schedule section. We need sections: About the role (maybe from intro paragraphs), Responsibilities (list of duties), Requirements/Qualifications/Skills (maybe combine). The posting includes "What You Have" with problem solving, technical excellence, data gathering & analysis, customer focus. Also "Consideration For Top Candidates" includes previous software troubleshooting experience, software development background, background in mining and machines; specifically with fleet management systems. Also "Additional Information" includes location, relocation, visa, travel, environmental conditions. Also "Environmental Conditions" details. We need to decide how to split into sections: About the role (intro paragraph about Caterpillar and role purpose). Responsibilities (the bullet list under "What You Will Do"). Requirements/Qualifications/Skills (the "What You Have" plus "Consideration For Top Candidates" plus maybe "Additional Information" like location, travel, etc). Benefits (list). Pay (range). Schedule (details). Possibly also "Environmental Conditions" could be part of Requirements or separate but we can incorporate into Responsibilities? Probably better to include under Requirements or a separate "Working Conditions" but not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can map: About the role (intro). Responsibilities (duties). Requirements (maybe combine qualifications and skills). Could also have Skills separate but we can combine. Since we prefer few substantive sections over many thin ones, we could have About the role, Responsibilities, Requirements (including qualifications, skills, considerations), Benefits, Pay, Schedule. We must not repeat job title. No headings for Job ID etc. We need to output only HTML fragment, no /, no markdown fences. Let's extract content. Intro: "Career Area Product Support Job Description Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. In this role you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers." We can put that as About the role. Responsibilities: list under "What You Will Do". Let's extract each bullet: - Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. - Implementation and utilization of standard support processes to respond, restore, and resolve issues. - Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. - Participate in New Product Introduction (NPI) projects. - Complete NPI product support deliverables including field development and field follow projects as required. - Provide 24 x 7 x 365 Incident Management. - Complete NPI Product Support deliverables as assigned by Product Service Engineers. - Coordinate and complete Field Follow objectives as part of NPI programs. - Provide hands-on product expertise to complete problem analysis and provide ICA. - Incident Cases assigned are worked in an order to meet posted Support Level Agreement metrics. - Escalate top priority issues to team lead. - Process CPI / CER tickets to responsible parties. - Communicate with dealers regarding status, problem troubleshooting, etc. - Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. - Create and maintain a support environment that facilitates issue diagnostics and customer connectivity. - Create and report product improvement ideas including functional enhancements and supportability improvements. - Product Service Engineers are responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained. - Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed. We need to ensure we preserve all substantive info; we can list each as
and sections.
We must not include any filler like "commensurate with experience". Not present.
We must not include duplicated lines. Ensure we don't repeat same bullet.
We must remove boilerplate: EEO, drug screen, talent community, posting dates, etc. Also remove "Any offer of employment is conditioned upon the successful completion of a drug screen." etc. Also remove "Caterpillar is an Equal Opportunity Employer..." etc. Also remove "Not ready to apply? Join our Talent Community." Also remove "Posting Dates September 15, 2026 - September 29, 2026". Also remove "Career Area Product Support Job Description" maybe part of intro but we can keep as part of About the role? It's okay.
We need to preserve all substantive information; we should keep the intro sentences.
Now craft HTML.
Structure:
About the role
...
Responsibilities
- ... ...
Requirements
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Previous software troubleshooting experience.
- Software development background
- Background in mining and machines; specifically with fleet management systems
- This position requires the candidate to work full-time at the Tucson, AZ office.
- Domestic relocation assistance is available for this position.
- Visa sponsorship is NOT available with this position.
- This position will require up to 10% travel; both domestic and international travel will be required.
- This position requires open pit mine site support work at times.
- The selected applicant will be required to complete and pass regulatory open pit safety training, and travel to and work for short periods of time in open pit mining environments.
- Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
- This job role is primarily performed during normal day shift hours but does include some off-shift and weekend responsibilities.
Benefits
- Medical, dental, and vision benefits*
- Paid time