Product Safety Technician II

About the role

Under the direction of the Quality Manager, the Product Safety Technician supports the Product Safety Team in monitoring, tracking, investigating, and improving product safety for Johnson Health Tech North America and Johnson Health Tech Trading. Duties include reviewing reports of product safety issues, providing information to the Product Safety Committee, reviewing returned units with Quality Engineers, and taking ownership of escalated customer support contacts in accordance with company policies and procedures.

Responsibilities

• Review Product Safety Reports (PSR) and Product Safety Questionnaires (PSQ) and provide insight to the Product Safety Committee
• Contact customers to gather information and coordinate remedies
• Maintain all Product Safety Team (PST) records
• Assist with PST activities such as weekly meetings, data analysis, and evaluations
• Assist Customer Technical Service supervisors and representatives with PSRs and PSQs
• Track cases as needed for PSR cases and relevant keyword search cases
• Track product returns to ensure timely arrival of returned products
• Coordinate analysis of returned products and create inspection reports
• Help improve policies and training related to product safety
• Work on other projects as needed

Requirements

• High school diploma or GED required; 2-year technical degree or equivalent experience preferred
• Minimum 3 years as a Product Safety Technician or similar role
• Experience in Customer Technical Service preferred
• Proficiency with Office 365 products
• Proficiency with CRM and SAP

Physical Requirements & Work Environment

• May lift, push, and pull weights up to 50 pounds to support operations when needed
• Activities require sitting, standing, and walking in a production facility
• Must grasp small objects and have visual acuity for operating mechanical tools
• Regularly uses tools such as multimeters, calipers, and measurement blocks, exposing the employee to electrical currents
• Occasionally exposed to risk of electrical shock, toxic or caustic chemicals and fumes, or airborne particles
• Noise level is usually moderate

Benefits

• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D coverage
• 401(k) retirement savings plan
• Paid time off (PTO)
• FSA and HSA options
• Employee product discounts, wellness resources, and employee assistance programs