Product Quality Manager
Responsibilities
- Effectively collaborate with cross-functional teams, including operations, research and development, sales and marketing, and customer technical services to improve product quality and performance.
- Acquire system knowledge and competence, operational and informational, building subject matter expertise and process technical knowledge, important for leading product quality improvement.
- Support Customer Technical Service representatives, developing contacts and relationships with customers and a working knowledge of product segments to address customer concerns.
- Oversee product quality assurance, leading initiatives to improve product quality, and customer service experiences to enhance customer value.
- Claim management with Customer Solutions including use of SAP QM system, COA management, and various compliance systems as appropriate.
Requirements
- Bachelor’s degree in an Engineering, Quality Assurance or business-related field desired.
- Paper industry or quality management experience may be accepted in lieu of a degree.
- 5-8 years of relevant business experience in product quality assurance, quality systems management, or manufacturing.
- Outstanding communication, presentation and leadership skills
- Strong analytical and problem-solving skills
- Process operations and quality assurance knowledge
- LSS Green Belt or Black Belt or ISO Systems knowledge a plus
Qualifications
Sappi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Sappi complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Skills
Not specified
Benefits
Not specified
Pay
Salary is determined by a number of factors including the value of the job to the organization, market forces, internal equity and skills brought to the job.
Schedule
Not specified