Product Quality Engineer

Job Responsibilities

• Manage Product Quality: Drive product quality from new product introduction (NPI) through to sustaining production, covering everything from PCBA manufacturing to system integration and customer support.
• Own product quality from concept design through release to production and eventual End of Support phase(s).
• Improve Manufacturing & Design: Actively participate in the development of new products, providing critical manufacturing input to design and engineering teams to ensure designs are optimized for production.
• Drive DFx by engaging cross-functional engineering teams and suppliers early in the design cycle for feedback on manufacturability and testability.
• Manage product and process development with suppliers, identifying quality KPIs, and driving metric improvements.
• Lead Root Cause Analysis: Coordinate failure analysis with suppliers to determine the root cause of issues and implement corrective actions.
• Drive failure analysis, root-cause investigations, and structure corrective and preventive actions using 8D, CAPA, and FMEA methodologies.
• Drive Process Improvement: Improve manufacturing operations processes and establish quality standards and key performance indicator (KPI) metrics to enhance efficiency and consistency.
• Recommend processes and suppliers based on capability, fit with SPAN commodity plans, capacity, and total cost of ownership.
• Provide Technical Direction: Offer technical expertise to troubleshoot failures, investigate new manufacturing technologies, and assist in value engineering and cost-reduction activities.
• Measure and Monitor: Establish, monitor, and drive quality KPIs at CM’s/suppliers with supporting metrics and publishing quality dashboards.
• Conduct periodic meetings with global CM’s/suppliers to drive quality metrics and resolve quality issues.
• Ensure Design Excellence: Evaluate and enhance the engineering design verification process to release products with zero design defects into production.
• Participate in ECO reviews, configuration changes, and NPI build reviews to establish and enforce quality gates throughout product introduction and production ramp.

  Requirements

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering or a related technical field.
  • 6+ years of expertise in product quality, field quality or manufacturing engineering within a high-tech operations environment.
  • Technical Product Expertise: Experience in PCBA, subassembly, and system-level manufacturing processes, including extensive experience in hardware validation, debug, and failure analysis within server or storage environments.
  • Quality & Reliability Frameworks: Expert application of core quality methodologies (8D, 5 Whys, DFx, PFMEA) and reliability engineering principles, with the ability to develop on-going reliability test (ORT) procedures and failure prediction models.
  • Data-Driven Mindset: Proven ability to utilize analytics dashboards and project management frameworks to resolve complex technical challenges and drive accountability within a Contract Manufacturing (CM) environment.
  • Quality Data Analysis: Proven experience in identifying trends, monitor performance metrics, and drive continuous improvement initiatives.
  • Reliability Engineering Expertise: Proven background in Reliability Engineering with a specific focus on developing and standardizing On-Going Reliability Test (ORT) procedures and protocols, designing and maintaining Product Reliability Dashboards, and forecast failure rates and proactively mitigate risks.
  • Excellent project management skills with a track record of successful issue resolution.
  • Leverage Lean Six Sigma certification (Green/Black Belt), Agile PLM, or Netsuite ERP experience is a plus.