Product Programs Manager

About the role

The Manager of Product Programs is responsible for executing the strategy of the Girl Scout Cookie Program and Fall Product Program, leading a high‑performing team to generate significant revenue that funds the organization’s programs and activities. This role supports the Vice President of Product Programs, ensuring day‑to‑day operations align with strategic goals and placing key stakeholders at the center of the work. The manager will collaborate with cross‑functional teams in membership, community engagement, and girl programming to maximize participation, enhance program impact, and provide opportunities for Girl Scouts to develop life‑skills such as goal setting, financial literacy, and leadership.

Responsibilities

• People Leader: hire, train, manage performance, set goals, metrics, and expectations for a high‑performing team; build a culture aligned with the organization.
• Cohesive Program Delivery: manage cross‑functional development of plans to engage members, support participation, and drive sales through guides, email campaigns, volunteer updates, booth partners, training, reward procurement, programming, and marketing.
• Goal Setting & Tracking: set department and individual sales, participation, and per‑girl average goals; track performance and metrics to inform initiatives.
• Optimization: review, document, and enhance core processes to improve efficiency and maintain a rewarding volunteer and member experience.
• Customer Service Experience: oversee department touchpoints (case queues, email inboxes, phone calls, voicemails, support forms) to provide timely, accurate information to internal and external stakeholders.
• Project Management: develop project timelines, tasks, and team assignments to execute strategic department and organizational priorities.
• Delivery Agents & Inventory: serve as primary contact for delivery agents holding product program inventory; ensure adherence to processes, guidelines, and customer service expectations; manage accurate inventory across the council.
• Reward & Experience Activations: develop relevant rewards and incentives, manage vendor relationships, procurement, planning, and maintain the Girl Scout feedback loop; ensure successful execution of reward events and travel experiences.
• Community Engagement, Relevance & Access: strengthen community relationships, adapt programs to community needs, create inclusive language, resources, and plans to enable all Girl Scouts and families to participate.
• Budget Management: complete monthly reconciliation of the department’s budget, track expenditures and income, and ensure wise use of resources.
• Volunteer Management: appoint and oversee Service Unit Product Program volunteers; assess expectations and performance; recognize contributions and foster positive relationships.
• Inclusive Pathways: develop processes supporting inclusion of all membership pathways (community partnerships, new troops with mentors, new leaders, tenured/traditional troops, etc.).
• Outcomes Driven: collaborate with Impact and Evaluations team to develop feedback mechanisms (surveys, etc.) for data‑driven decisions and continuous enhancement of member experience.
• Represent the Organization: act as the public face of Girl Scouts of Northeast Texas with scouts, families, volunteers, vendors, partners, donors, and media.
• Foster Collaboration, Teamwork, and Culture: build mission‑focused relationships across internal and external stakeholders to improve member retention and promote a people‑centric culture.

Requirements

• Bachelor’s degree in Communications, Management, Marketing, or a related human services field, or equivalent experience (preferred).
• Minimum 3 years of experience managing and supervising a team with sales or performance goals and significant project‑management responsibilities, or an equivalent combination of education and practical experience.
• Excellent verbal and written communication skills.
• Ability to work independently within the council’s plan of work.
• Experience with a volunteer workforce (desired).
• Demonstrated flexibility and ability to quickly adapt to change.
• Professional demeanor that promotes courtesy, respect, and professionalism with coworkers, volunteers, and external contacts.
• Must be able to travel within established geographic areas and council service centers as needed; reliable transportation, valid driver’s license, and compliance with GSNETX driving‑record and automobile‑insurance requirements.
• Attendance is essential: regular, consistent, reliable, punctual, and predictable attendance, including ability to work regular hours, shifts, before/after hours, and weekends as required.
• Successful completion of a criminal background check.
• Upon employment, must register as an adult member of the Girl Scout organization and subscribe to the Girl Scout Promise and Law.

Preferred Skills

• Project Management
• Critical Thinking / Problem Solving
• Team Management
• Collaboration
• Strong written and oral communication
• Time Management
• Relationship Building
• Adaptability
• Organizational Skills
• Process Development and Management
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
• Data Management & Analysis
• Customer Service / Member Services

Cultural Values

• We are relevant.
• We strive for equity.
• We put our stakeholders first.
• We collaborate to get the best results.
• We own our work.