Product Performance Technician

About Western States Equipment

Western States has a long legacy of providing quality equipment and excellent service to customers since 1956. Our mission is to make our communities stronger, cleaner, and more productive through our products and service, and our people.

Why You’ll Like It Here

Recognized as one of the top private companies to work for, we prioritize our employees' safety and well-being. We offer:

• Three weeks of accrued PTO to start, increasing with tenure
• Company-paid health care premium option
• Health, dental, and vision insurance
• Wellness dollars
• 401(k) with company match and profit sharing
• Tool loans and safety & tooling dollars
• Employee Assistance Program
• Paid parental leave
• Care leave

What We’re Looking For

At Western States, we believe in SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABILITY, and INNOVATION. Our core values guide how we operate and interact with each other and our clients.

Think-ACT-BE SAFE

As a team member, you will actively promote a safe environment for all employees, vendors, and clients. This includes maintaining a clean and clutter-free work area and wearing required personal protective equipment (PPE).

Diagnosis, Troubleshooting, and Repair

• Develops basic troubleshooting skills on various engine and equipment systems under supervision
• Assists with skill-level appropriate testing and repairs
• Performs independent inspections and minor troubleshooting tasks
• Completes engine preventative maintenance and inspects/repairs external engine components
• Performs powertrain preventative maintenance, including proper additive use and oil sampling
• Troubleshoots and services HVAC systems, including evacuating, recharging, and replacing components when required
• Understands basic electrical components and performs tests, repairs, and replacements
• Independently performs hydraulic systems maintenance, including fluid and filter replacement, full system cleanout, adjusting relief valve pressures, and pump flows
• Basic understanding of general mechanical/electrical cab functions

Undercarriage

• Identifies and performs track sag measurements
• Performs general troubleshooting and repair tasks in the undercarriage

Telematics Installations and Repairs

• Install, repair, and activate telematics systems on equipment
• Enhance tracking and performance metrics

Continued Development

• Participates in continued education and training initiatives
• Utilizes service manuals and parts books to address technical issues
• Writes and reads complete, factual service reports for files and warranty purposes
• Develops familiarity with parts reusability guidelines
• Develops skill sets to address all inquiries in a prompt and friendly manner

Skills, Knowledge, and Abilities

• Exceptional customer service and advanced communication skills
• Proficiency in Microsoft Office and similar systems
• Ability to work autonomously under pressure with excellent problem-solving skills
• Specialized knowledge in electrical, hydraulic, A/C, powertrain, and telematics systems
• Strong capability in comprehending and applying technical documentation
• Proficiency with software programs (ET, STW, Parts Integration, SIS Web)
• Effective relationship-building and maintenance skills
• Willingness to travel extensively (up to 80%) and work overtime as necessary

Education and Experience

• High school diploma or GED required
• Associate degree from an accredited vocational school preferred
• One year of heavy equipment maintenance experience required; Caterpillar experience preferred
• One year of field service experience preferred
• Five years’ experience in heavy equipment diagnosis and repair
• Valid CDL with a clean driving record and DOT compliance
• Proficiency in English (speaking, reading, comprehension, writing)

Physical Characteristics

• Ability to stand for long periods of time, walk, sit, reach (including above-shoulder reaching), bend, stoop, push, pull, lean, twist
• Ability to generate 97 ft./lbs. of force, by pushing and pulling
• Ability to lift up to 60 lbs. from the ground and place on a shelf/platform set up to 65 inches off the ground
• Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8” stair steps
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching
• Exposure to extreme temperatures and environments
• Must be able to meet all safety requirements for applicable safety policies