Product & Partnership Operations Specialist

About the role

The Product & Partnership Operations Specialist plays a key operational role in supporting MDT’s Product Management and Strategic Partnerships functions. This position is responsible for organizing and maintaining product and partner information, responding to internal product inquiries, supporting internal enablement, and ensuring documentation, pricing references, and materials are accurate and accessible. This role focuses on operational excellence, clarity, and consistency—enabling Product Managers, Partnerships, Training, and other MDT teams to work more effectively and confidently. The role does not own product strategy or vendor relationships but instead supports this function by removing friction and administrative burden.

Responsibilities

• Serve as a primary point of contact for internal product-related inquiries, resolving questions using documentation or routing appropriately.
• Maintain a centralized product inventory, including product status, ownership, lifecycle stage, pricing references, and partner details.
• Maintain and update internal product documentation, including product overviews, capabilities, limitations, FAQs, and integration notes.
• Collect, organize, and distribute vendor and product materials such as release notes, updates, roadmaps, and security documentation.
• Maintain internal pricing reference documentation in coordination with Product and Partnerships teams.
• Prepare and distribute internal product