Product Operations Specialist

About the role

The Product Operations Specialist provides day-to-day operational and coordination support for Vendor Management and Product Operations, with responsibility for executing and maintaining vendor catalog, administrative, and workflow activities. This role is responsible for maintaining vendor catalog data, supporting vendor administration activities, ensuring accurate documentation, and executing and coordinating product updates across core systems including Touchpoint (TPT) and the PIC integration platform. The ideal candidate is detail-oriented, highly organized, proactive, and resourceful, with strong critical-thinking and problem-solving skills. This individual should be comfortable independently investigating issues, managing competing priorities, and contributing to smooth vendor operations, accurate data maintenance, and improved communication and support for franchisees and internal partners.

Responsibilities

• Update and maintain vendor product catalogs in Touchpoint (TPT) and PIC, including new product setup, pricing updates, discontinued items, and other catalog adjustments.
• Validate data accuracy and completeness, ensuring alignment across internal systems