Product Owner Senior

About USAA

USAA’s mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice. The company strives to be the #1 choice for the military community and their families, guided by core values of honesty, integrity, loyalty, and service. USAA supports active‑duty military spouses with remote or hybrid flexibility consistent with policy and business needs.

Location & Work Environment

This role requires being in the office four days per week and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL. Relocation assistance is not available.

Responsibilities

• Communicate and drive vision and strategy to key stakeholders and the Bank Agile team.
• Ensure delivery of quality product and member experience solutions by collaborating with stakeholders to determine business needs.
• Partner with the Team‑of‑Teams Lead to clarify and align business strategy, goals, and objectives.
• Translate strategy into a clear vision for the Bank Agile team and prioritize the team’s backlog.
• Define and communicate acceptance criteria based on business requirements and customer needs.
• Use data‑driven decision making to allocate funds and develop/track OKRs that drive product success.
• Act as the “voice of the end‑user,” gathering feedback to ensure value delivery.
• Own and maintain the Bank Agile team backlog (grooming, prioritization, refinement) and work with the team to estimate story size and complexity.
• Optimize flow of value across the multi‑team Agile environment, removing impediments, resolving conflicts, and managing risks and issues.
• Identify opportunities for continuous team and process improvement and make recommendations to leadership.
• May lead functional Agile teams or projects with moderate resource requirements, risk, or complexity.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements

• Bachelor’s degree or 4 years of relevant education and/or experience.
• Minimum 6 years of experience in process improvement, project delivery, business/requirements analysis, or related to supported business operations/product line.
• Knowledge of multiple software delivery methodologies (Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows, and use cases to streamline processes within risk management and regulatory frameworks.
• Advanced knowledge and use of Process Engineering methodologies.
• Working knowledge of banking, regulatory, and compliance policies, including applicable laws, rules, and regulations.
• Strong communication skills, able to convey difficult concepts and negotiate differing viewpoints.

Preferred Qualifications

• Experience supporting residential mortgage products, processes, and servicing operations.
• Proven ability to create and refine user stories, acceptance criteria, and product requirements for Agile delivery.
• Experience managing cross‑functional dependencies and coordinating work across multiple business, technology, and delivery teams.
• Knowledge of Agile frameworks; SAFe®, POPM, Scrum, or other Agile certifications preferred.
• Demonstrated ability to lead through influence, align stakeholders, and support teams in meeting delivery commitments.

Pay

Salary range: $103,450 – $197,730, varying by location, experience, and market data. Employees may be eligible for performance‑based pay incentives.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match and pension plan.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off, paid holidays, and 16 paid volunteer hours.
• Wellness programs supporting physical, financial, and emotional health.
• Career path planning and continuing education opportunities.