Product Owner Senior

About the role

USAA’s mission is to empower members to achieve financial security through competitive products, exceptional service, and trusted advice. The company supports active‑duty military spouses with remote or hybrid flexibility where policy and business needs allow. This Product Owner position requires being in the office four days per week and can be based in San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC; or Tampa, FL. Relocation assistance is not available.

Responsibilities

• Communicate and drive vision and strategy to key stakeholders and the Bank Agile team.
• Ensure delivery of quality product and member experience solutions by collaborating with stakeholders to determine business needs.
• Partner with the Team‑of‑Teams Lead to clarify and align business strategy, goals, and objectives, translating them into a clear vision for the Agile team.
• Define and communicate acceptance criteria based on business requirements and customer needs.
• Anticipate and solve complex issues using a data‑driven approach, allocating funds, and developing and tracking OKRs that drive product success.
• Act as the “voice of the end‑user,” proactively seeking customer feedback to ensure value delivery.
• Own and maintain the Agile team backlog (grooming, prioritization, refinement) and work with the team to estimate story size and complexity.
• Optimize flow of value through the multi‑team Agile environment, removing impediments, resolving conflicts, and managing risks and issues.
• Take a strategic view to meet objectives and provide feedback on work‑in‑progress, clarifying requirements and removing roadblocks.
• Identify opportunities for continuous team and process improvement and make recommendations to leadership.
• May lead functional Agile teams or projects with moderate resource requirements, risk, or complexity.
• Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Requirements

• Bachelor’s degree or 4 years of relevant education and/or experience.
• Minimum 6 years of experience in process improvement, project delivery, business/requirements analysis, or directly related to supported business operations/product line.
• Knowledge of multiple technical software delivery methodologies (Agile, Waterfall, SAFe).
• Advanced experience analyzing business requirements, process flows, and use cases to streamline processes within risk management and regulatory frameworks.
• Advanced knowledge and demonstrated use of Process Engineering methodologies.
• Working knowledge of applicable banking, regulatory, and compliance policies, including relevant laws, rules, and regulations.
• Strong communication skills, able to convey difficult concepts and negotiate differing points of view.

Preferred Qualifications

• Experience supporting residential mortgage products, processes, and servicing operations.
• Proven ability to create and refine user stories, acceptance criteria, and product requirements for Agile delivery.
• Experience managing cross‑functional dependencies and coordinating work across multiple business, technology, and delivery teams.
• Knowledge of Agile frameworks; SAFe®, POPM, Scrum, or other Agile certifications preferred.
• Demonstrated ability to lead through influence, drive stakeholder alignment, and support teams in meeting delivery commitments.

Pay

Salary range: $103,450.00 – $197,730.00. Salary varies by location and is based on experience and market data. Employees may be eligible for pay incentives based on corporate and individual performance. USAA does not provide visa sponsorship for this role.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) plan and pension
• Life insurance
• Parental benefits and adoption assistance
• Paid time off program with paid holidays and 16 paid volunteer hours
• Wellness programs
• Career path planning and continuing education opportunities