Product Owner, Reporting & MI (Singapore, Malaysia)

About the role

This role could be based in Singapore or Malaysia.

We are seeking a talented and passionate individual to join Standard Chartered as the Product Owner of Reporting and MI in the Markets COO Post Trade Transformation team.

The Product Owners have a deep understanding of the target market/industry and build close relationships with key stakeholders to ensure the teams' efforts are aligned with overall strategy and client/customer needs.

The Markets COO Post Trade Transformation team drives and executes the overall strategic transformation on various Post Trade capabilities (Settlement, Clearing, Margining, Documentation, Business and Reference static data management, etc…).

The Product Owner works under the guidance of the Chief Product Owner Post Trade, Alexandre Nguyem.

Responsibilities

• Empowered decision maker, accountable for maximizing the business value of reporting, management information and analytics capabilities across the trade lifecycle.
• Defines and delivers self-service reporting capabilities for end users, enabling operations teams to access timely, accurate and actionable insights to manage processing activities, risks and performance.
• Focuses on modernizing reporting and data consumption across operations, reducing reliance on manual reporting and fragmented data sources, and enabling scalability across multiple processing capabilities.
• Represents the voice of operations, management and stakeholders throughout the lifecycle of the product, ensuring reporting solutions are fit-for-purpose, intuitive and aligned to business needs.
• Core member of the team, fully dedicated to the role, and accountable for a unified backlog aligned to reporting and business intelligence outcomes.

Accountable for

• Maximising business value by ensuring confirmations processes deliver the right outcomes at the right time, balancing efficiency, client experience, and risk.
• Driving the reduction of manual processing through automation and standardization across products and regions.
• Ensuring confirmations are accurate, timely, and compliant with regulatory and control requirements.
• Balancing new features, operational improvements, and risk remediation while maintaining a low cost of change.
• Delivering measurable outcomes aligned to business objectives, including efficiency gains, risk reduction, and improved client satisfaction.
• Optimising value through continuous feedback from operations, clients, and stakeholders, and ongoing refinement of priorities.
• Owning and managing a single confirmations backlog:
• Clearly defines backlog items in a structured format with clear acceptance criteria.
• Continuously prioritizes based on value, risk, and operational impact.
• Uses data such as volumes, processing times, errors, and exceptions to inform decisions.
• Ensures backlog visibility and transparency to all stakeholders.
• Acts as the primary interface between business, operations, and technology teams to ensure delivery of end-to-end outcomes.
• Ensures solutions are scalable, standardised, and aligned across products, avoiding fragmented or bespoke implementations.
• Manages operational risk, process changes, and delivery risks associated with the Payments capability.

Business

• Define and maintain the reporting and business intelligence product vision and roadmap, aligned to post-trade transformation priorities and operational scalability goals.
• Drive the development of self-service capabilities, enabling users to:
  • Access data independently
  • Create and consume reports without manual intervention
  • Maintain performance and risks in real time
  • Modernize and simplify the management information landscape, reducing fragmentation and duplication across reporting solutions
  • Establish a single source of truth for operational data, ensuring consistency, accuracy and transparency across stakeholders
  • Enable data-driven decision making across operations, supporting management with clear visibility on volumes, performance, risks and exceptions
  • Promote standardization of reporting metrics and definitions across capabilities to ensure alignment and comparability
  • Drive automation of data extraction, aggregation and reporting processes to reduce manual effort and improve timeliness
  • Collaborate with other Product Owners to ensure reporting capabilities are integrated across the full trade lifecycle, from execution to post-trade processing
  • Leverage data and user feedback to continuously refine reporting capabilities and prioritize high-value use cases

Processes

• Ensure alignment of reporting and data processes with enterprise standards across the trade lifecycle.
• Own and continuously improve end-to-end reporting workflows, including:
  • Data sourcing and aggregation
  • Data validation and quality controls
  • Report generation and distribution
  • Dashboard creation and self-service enablement
• Enable efficient workflows by:
  • Reducing manual data manipulation
  • Simplifying access to data
  • Standardising report generation processes
• Partner closely with operations teams to:
  • Understand reporting needs and pain points
  • Validate usability and effectiveness of reporting solutions
  • Ensure adoption of self-service capabilities
  • Maintain clear visibility on dependencies with upstream data providers and downstream consumers
  • Ensure all governance, documentation and assurance standards are met for reporting and analytics solutions

People and Talent

• Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high-quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of ongoing training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Provide feedback on transformation leaders to their people leaders, as part of performance reviews.

Risk Management

• Create transparency around backlog item progress, blockers, impediments, dependencies, and product value delivery via fit for purpose business and delivery metrics.
• Engage process and risk control owners in upfront in design of process changes. Have oversight of, direct tracking and monitoring of projects.

Governance

• Avoidance of fragmented or bespoke implementations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• T&O Markets & Post Trade Technology Leadership team
• Markets COO Leadership team
• Markets Trading and Sales
• Markets Operations Leadership team
• Operations BAU teams across Middle-Office, Post Trade, Clearing, Margining, etc…
• Credit and Market Risk teams
• Functional Partners : CFCC, HR, Finance, Legal, GIA
• Transformation Leads across the Bank
• Group Process owners

Skills and Experience

• Academic or Professional Education/Qualifications: As per Bank's requirements and HR policy
• Licenses and Certifications/accreditations: Product Owner certification from Scrum Alliance, Scrum.org or other associations are must. Practitioner certification of Scaled Agile framework like LeSS, SAFe, Scrum@Scale, Spotify, Nexus and Human Centred Design or Design Thinking are plus.
• Professional Memberships: Association or Discipline Association Membership well regarded.

Our Ideal Candidate

• 5 plus years of experience in Financial Markets operations, post-trade processing or capability delivery, with exposure to reporting, data or analytics
• Solid understanding of the end-to-end trade lifecycle, with the ability to connect operational processes to reporting and management information needs
• Proven experience in reporting, data analysis or business intelligence, with strong understanding of how operational data is structured, transformed and consumed
• Hands-on experience as a Product Owner or equivalent role, with strong capability in:
  • Managing and prioritising a backlog
  • Driving delivery outcomes across cross-functional teams
  • Translating business needs into data and reporting solutions
• Proven ability to:
  • Define clear requirements for reporting and analytics use cases
  • Translate complex data needs into actionable insights and user-friendly outputs
  • Apply prioritisation and decision-making techniques effectively
  • Strong understanding of operational metrics, including volumes, performance, exceptions and risk indicators
  • Demonstrated experience working with globally distributed teams, including operations, technology and business stakeholders
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive decision making.
  • Articulate reporting needs and product vision clearly
  • Influence stakeholders on data-driven priorities
  • Ensure transparency on data issues and resolution plans
  • Good knowledge of Agile ways of working, including iterative delivery, backlog refinement and continuous improvement
  • A forward-looking, adaptable mindset, with a strong focus on modernisation, simplification and scalability
  • Awareness of how to leverage automation and emerging technologies, including artificial intelligence, to enhance reporting capabilities, improve data access and enable smarter insights
  • Familiarity with user-centric design approaches, ensuring reporting tools and dashboards are intuitive and drive adoption
• Role Specific Technical Competencies
• Product / Service