Product Owner - Kiosk Software & Hardware Platform

Primary Job Responsibilities

• Work with the customer, stakeholders and other POs to collect project requirements and translate those requirements into user flows, wireframes, and a requirements document
• Lead structured requirements-gathering sessions with customers to produce detailed Statements of Work (SOW), capturing functional and non-functional needs for kiosk applications
• Create and maintain a prioritized backlog which reflects the customer requirements and adheres to all ISO processes
• Serve as the voice of the customer to define expected features and functionality
• Set and maintain the product vision with the development team
• Lead the product release plans and set expectations for delivery of new functionalities
• Communicate development progress, processes, and blockers to customer and internal stakeholders
• Collaborate with the software development team to ensure accurate project execution
• Comfortable working with multiple teams, in house and potentially internationally
• Create and maintain software documentation
• Regularly conduct interactive demos to customers, gathering and incorporating feedback to satisfy the customer's needs in the most efficient manner possible
• Be the Subject Matter Expert for all products your software development teams produce
• Facilitate project kickoff and closeout meetings with appropriate staff coordination and necessary artifacts
• Provide an active role in identifying and resolving impediments impacting successful team completion of project and release goals
• Share knowledge learned with the department to better the organization
• Keep abreast of software development best practices and new trends

Kiosk Platform Responsibilities

• Serve as the primary PO for kiosk application software, including touchscreen UI, peripheral management, and transaction workflows
• Define and maintain requirements for integration with third-party partners, including remote monitoring software platforms that receive API messages from deployed kiosks
• Collaborate with credit card processor partners to ensure PCI-compliant payment flows are accurately scoped, documented, and implemented
• Own requirements and acceptance criteria for the hardware component library — the abstraction layer that enables application developers to interface with kiosk hardware components through a simplified, standardized API
• Review hardware component feature documentation provided by the Solutions team, component vendor and collaborate with developers to determine how to expose those capabilities in the hardware component library, ensuring app developers have access to the full feature set of each component through a clear, well-designed interface
• Facilitate mock UI sessions during requirements gathering using AI-assisted tools and/or Figma prototyping to align stakeholders on UX before development begins
• Build and maintain workflow diagrams, process flows, and integration maps that reflect the full kiosk ecosystem

Hardware & Manufacturing Collaboration

• Partner closely with the hardware manufacturing group and its Project Manager to align software timelines and deliverables with kiosk production schedules
• Participate in cross-functional planning sessions to ensure software features, hardware component capabilities, and physical kiosk designs are developed in sync
• Translate application needs into hardware component specifications and vice versa
• Track and communicate hardware-related dependencies that may impact software development timelines or feature availability

Managed Services Oversight

• Collaborate with the managed services group responsible for deploying software to kiosks in the field and performing kiosk hardening and security configuration
• Define and maintain deployment requirements, release packaging specifications, and environment configurations in coordination with the managed services team
• Support managed services operations as needed, including helping coordinate deployment schedules, communicating release notes, and resolving field issues that involve software
• May take on a supervisory or coordination role to help organize workflows, priorities, and team communications