Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)

Primary Responsibilities

• Build and own the vision, roadmap, and backlog of the Qualtrics, User Zoom, User Research, and User Interviews customer/employee research suite and Service Now SPM, the enterprise portfolio management tool.
• Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy.
• Work directly with the delivery team to create appropriate analytics and other communication tools for internal team and stakeholder use to show progress.
• Participate in all team activities and ceremonies.
• Use a matrixed influencing approach to work with essential business partners throughout the organization, often at a more senior level and irrespective of hierarchy or divisions, advocating for the benefit of the customer.
• Understand and engage with your customers. Focus on outcomes over outputs, incorporating design thinking methods and analytics to inform product design.
• May act on behalf of the Senior Product Owner during absences.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Managerial/Supervisory Responsibilities

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment.

Education and Experience Required

• Bachelor’s degree and a minimum of 6 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical and/or product experience.

Education and Experience Preferred

• Prior experience prioritizing across competing priorities and quickly-changing landscape
• Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes
• Understanding of Design Thinking principles
• Knowledge of product design and development best practices
• Knowledge of Agile and Lean principles and practices
• Experience working in partnership with user experience teams on product design
• Experience developing/managing digital capabilities
• Strong verbal and written communication skills

Specific Subject Matter Expertise

The particular combination of knowledge, skills, and experience will inform the specific subject matter expertise required by assigned product.

Pay

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $136,000.00 - $226,600.00 Annual (USD).