Customer Experience Professional - Hybrid

Key Responsibilities

• Effectively communicates with customers, agents, third parties and vendors across multiple communication channels.
• Performs an array of tasks including using care and compassion to guide customers through billing and policy related inquiries.
• Researches and analyzes policy/billing activity and proactively identifies solutions to resolve customer inquiries.
• Collaborates with independent agents and in-house Service Center to escalate urgent customer concerns using sound judgment.
• Buils relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service.
• Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella’s core values including Diversity and Inclusion efforts.
• May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need.
• Performs other related work as required or requested.

Requirements

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills.
• Data entry proficiency.
• Ability to multi-task and work in a fast paced environment.
• Proficiency in Spanish or Portuguese would be desirable but not required.

Pay

Average annual salary range: $45,000 - $47,000 based on a variety of factors including, but not limited to, relevant skills and experience.