Product Owner

8–12+ years of experience in HR technology, specifically Workday (Core HR / Onboarding), with a focus on experience design and journey transformation.

About the Role

We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem. This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience. This is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.

Responsibilities

• Lead the redesign of the end-to-end onboarding journey: Offer acceptance → Pre-boarding → Day 1 → First 90 days.
• Map current-state vs future-state experiences across employee, hiring manager, and HR/operations perspectives.
• Identify key moments that matter and define target experience outcomes.
• Translate experience vision into Workday-enabled solutions, working deeply within Workday onboarding frameworks, business process configurations, notifications, tasks, and workflows.
• Ensure experience design is practical, scalable, and aligned with platform capabilities.
• Diagnose pain points such as too many steps/handoffs, lack of clarity for new hires, redundant or manual processes, and poor manager enablement.
• Simplify workflows, eliminate unnecessary complexity, and drive automation-first and self-service-first thinking.
• Collaborate across recruiting, core HR, IT provisioning, learning/compliance, and payroll/benefits to ensure onboarding is connected across systems and teams.
• Design how the onboarding experience surfaces across Workday, HR Assist/chatbot layers, email/notifications, and manager tools for a consistent and cohesive experience.
• Create journey maps, experience blueprints, and low-fidelity prototypes (flows, interactions).
• Run working sessions with stakeholders to iterate on solutions quickly and validate designs with real user feedback where possible.
• Define success metrics such as new hire experience score, time-to-productivity, task completion rates, and manager satisfaction.
• Establish a continuous improvement loop for onboarding.
• Coordinate with multiple stakeholders, including offshore and onshore teams.

Requirements

• Strong, hands-on understanding of Workday business processes and onboarding capabilities.
• Experience in journey mapping, service design, and cross-functional program delivery.
• Ability to balance experience design vision with platform constraints and technical feasibility.
• Strong facilitation and stakeholder engagement skills.
• Bachelor’s degree in Engineering, Computer Science, or a related field.

Pay

$120,000 - $160,000 a year