Product Owner

About the role

We are seeking a hands-on Product Owner to manage guest-facing embarkation and check-in solutions across cruise operations. This role will partner with business stakeholders, technology teams, vendors, and shipboard operations to drive product enhancements, deployments, testing, and operational support.

Responsibilities

• Own product backlog, enhancements, and issue tracking using JIRA and ServiceNow (SNOW).
• Collaborate with PMO, Engineering, Infrastructure, Network, Cybersecurity, and business teams to define requirements and deliver solutions.
• Drive resolution of Tier-2 incidents requiring cross-functional coordination.
• Partner with development teams throughout the SDLC, including testing, release planning, and production support.
• Serve as the primary contact for vessel deployments, new builds, dry docks, and hardware refresh initiatives.
• Configure, provision, inventory, and deploy tablets and mobile devices for client operations.
• Support SIT, UAT, load testing, and Proof of Concept activities.
• Coordinate and support remote check-in deployments, including device preparation, logistics, and on-site operational support.

Skills and Experience

• 5+ years of experience as a Product Owner, Product Manager, Business Systems Analyst, or similar role.
• Strong experience with Agile/Scrum, JIRA, ServiceNow, SDLC, UAT, and production support.
• Proven ability to manage cross-functional stakeholders and technical teams.
• Experience with hardware/device deployments, field operations, or hospitality/travel technology is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Must be Miami-based and able to travel extensively to international destinations as business needs require.

Pay

The base compensation range for this role in Miami, FL is $68,911 – $161,544. Actual compensation may vary based on factors such as geographic location, education, certifications, relevant experience, seniority, market conditions, and internal pay equity. This role may also be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.