Product Owner

Work from corporate office in Erie, PA.

Pay

Salary range: $79,191 – $126,500. The actual salary will depend on scope, complexity, skills, education, training, credentials, location, and experience, as well as the level of the role. Position may be eligible for an annual bonus payment.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents, with coverage beginning your first day of work and low employee contributions to premiums (ERIE currently pays up to 97% of monthly premium costs).
• Traditional pension plan (vested after five years of service).
• 401(k) with up to 4% contribution match, offered in addition to the pension.
• Paid time off: vacation, personal days, sick days, bereavement days, and parental leave.
• Career development, including tuition reimbursement for higher education and industry designations.
• Company-paid basic life insurance and short- and long-term disability insurance.
• Orthodontic coverage for children and adults.
• Adoption assistance, fertility and infertility coverage.
• Well-being programs.
• Paid volunteer hours for community service.
• Dollar-for-dollar matching of charitable gifts each year.

About the role

Leads a delivery team as the business representative in executing the development of a product or service to meet the product vision and achieve customer outcomes. Guides product or service implementations and ensures the team is working on the right priority items to maximize business value. Acts as the first authority for decisions regarding priority, business value, and functionality for the work done by the delivery team.

This role will support the Services Portfolio and Omnichannel Communication Program, focusing on self-servicing capabilities and experience for Agents and Customers within ERIE’s Online Accounts, Mobile App, and Agent Exchange.

Responsibilities

• Engages with customers, users, stakeholders, and customer experience experts to understand customer needs, opportunities, and overall trends to ensure their most valuable outcomes are built into the backlog.
• Utilizes customer and product data as well as input from product managers, stakeholders, and team members to support product vision and key measures of product success.
• Oversees the end-to-end product lifecycle to achieve the product vision and deliver value to customers. Monitors and evaluates product progress at each stage of the development process and updates stakeholders on progress.
• Ensures capabilities and features align to organizational strategies and outcomes; creates or co-creates a roadmap that aligns to the product vision.
• Assists in breaking down large efforts into valuable product features that can fit into the team’s quarterly planning cycle and breaks down features into user stories to fill the team’s backlog.
• Prioritizes the stories in the team’s backlog to maximize value to the customer and works with technical lead to balance operational work with strategic work to ensure a quality and supported product.
• Actively participates in scrum meetings, product sprints, and leads the sprint review for stakeholders, ensuring the right context is provided and understood.

The first seven duties listed are identified as essential to the job. Regular and predictable attendance is an essential job function. For certain positions at ERIE, including leadership roles, regular and predictable onsite presence may also be an essential job function based on business and operational needs.

Requirements

• Bachelor’s degree in a related field required; or
• Associate degree in a related field plus two additional years of related experience required; or
• High school diploma plus four additional years of related experience required.
• Two years of insurance/domain-related experience required.
• Strong demonstrated knowledge of product/service within the domain area required.
• Demonstrated ability to apply product management methods in a delivery environment required.
• Demonstrated knowledge of product management practices, including backlog management, prioritization, and roadmap development required.
• Agile Product Management or Product Ownership certification (CSPO, ACSPO, PSPO, Certified SAFe Agile PO) preferred.
• Experience applying product ownership methods within an Agile delivery environment is strongly preferred.
• Experience collaborating with cross-functional business and technology teams in a complex delivery environment is preferred.

Skills

• Collaborates
• Cultivates Innovation
• Customer Focus
• Decision Quality
• Ensures Accountability
• Instills Trust
• Nimble Learning
• Optimizes Work Processes
• Self-Development
• Values Diversity

Physical Requirements

• Driving: Rarely
• Lifting/Moving 0-20 lbs: Occasional
• Lifting/Moving 20-50 lbs: Rarely
• Manual keying/data entry/inputting information/computer use: Frequent (50-80%)