Product Operations Specialist

About the Opportunity

The organization is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. The team strives to win together through passionate hard work, exploring new things and recognizing every interaction matters. The organization provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve goals as a unified team. At its core, the organization is dedicated to empowering its employees to drive successful business outcomes and better user experiences for customers and partners. A customer-centric approach and employee enablement have allowed for many accolades, including being named among the fastest-growing private companies in America. Other recent awards include: Five-time winner Top Workplace in the US, Four-time winner Best Companies to Work for, Three-time winner Top Workplace Employee Appreciation and Employee Well-Being, Three-time winner Top Workplace Work-Life Flexibility, Three-time winner Top Workplace Compensation & Benefits, Two-time winner National Top Workplaces, Two-time winner Top Workplace Innovation, Remote Work recognition, and Technology Industry recognition. The organization is a hybrid, remote-friendly workplace.

Key Responsibilities

The organization is seeking a Product Operations Analyst to build and own the authoritative record of how customers use the platform: usage data captured in real time, down to the individual user and feature. This role will decide what the platform measures and why, define the requirements for engineering to capture it, maintain the data as the product grows, and own the customer-facing views that let customers see their own usage. This role reports to the Principal of Product Operations and works across product leadership, engineering, and the wider business. This role is a fit for an innovator with a builder mindset. The individual will:

• Decide what the platform measures — which usage events matter and the level of detail, down to the individual user and feature — and define for engineering what to instrument, why, and how the data should behave, captured in real time.
• Keep usage data accurate and complete, aggregated from the individual user up to the account and organization level.
• Integrate usage data with the line-of-business systems that rely on it — including CRM and financial systems — so the same usage numbers stay consistent across the tools the business runs on.
• Own the customer-facing views that let customers see and understand their own usage of the platform.
• Extend the data to new product capabilities as they launch, working release by release with engineering to instrument new features as they ship and keep the record current.
• Provide the structured usage data the business uses to report on and anticipate how usage is changing over time.
• Work directly with senior product leadership, engineering, executives, and other teams to turn fast-moving needs into a system they can depend on.

Required Qualifications

• 3+ years in product operations, technical product management, data or analytics product management, or a similar role at a SaaS company.
• Enough technical fluency to define what gets instrumented, write clear requirements for engineering, and check the results — including how usage and event data is captured, modeled, and stored.
• Working knowledge of SQL and BI tools to validate data and partner with data engineering and business intelligence.
• The ability to take an ambiguous question, decide what to measure to answer it, and define the level of detail it requires.
• Business and commercial acumen, and the communication skills to work with senior product leadership, engineering, executives, and other teams.
• Comfort building something new and carrying it through from definition to a working system.
• Clear written and verbal communication, including usable documentation.
• Comfort using AI tools (e.g., Claude, ChatGPT, Copilot) as part of daily work — to speed up analysis, documentation, and recurring tasks — with the judgment to check the output before acting on it.

Preferred Qualifications

• Built a usage data capability, analytics function, or similar data product from the ground up.
• Hands-on experience instrumenting high-volume product usage or event data and modeling it at scale.
• Experience shaping how usage data is modeled and structured, or partnering closely with the engineering teams that build usage-data pipelines.
• Experience integrating data across line-of-business systems such as CRM and financial/ERP platforms.
• Hands-on experience with a cloud data warehouse — Snowflake preferred, but comparable platforms also welcome.
• Hands-on experience with a BI tool — Power BI preferred, but comparable platforms also welcome.
• Experience building customer-facing usage views or self-service usage reporting.
• Background in legal technology, regulated SaaS, or other enterprise software.
• Bachelor's degree or equivalent experience.

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn learning with monthly dedicated time to explore

Pay

The compensation range for this position is: $155,000 - $165,000. The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.