Product Operations Specialist

Position Overview

With guidance from the Global Practice Director, the Product Operations Specialist supports the activation, implementation, and ongoing execution of Media Performance products and solutions. This includes sales fulfilment, product setup and implementation, vendor coordination, operational communications, quality control, and delivery support for new or evolving processes as products and operations scale. This role partners closely with Product, Sales, and Account teams to ensure operational requirements are well supported, consistently executed, and aligned with product roadmaps and client needs. The Specialist plays a key role in providing operational coverage, continuity, and execution capacity across a growing portfolio of product solutions.

Workplace Flexibility

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role, and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role has current Hybrid Workplace flexibility local to our Detroit, MI office. Candidate must be available and willing to work in-person two days per week (Wednesday & Friday).

Requirements

• Multi-tasking Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
• Technical/Software Requires the ability to understand and work with software tools & packages used by Urban Science. Specifically, requires the ability to use internal and external user interfaces to manage and carry out operational tasks.
• Verbal Communication Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection, and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
• Written Communication Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax, and sentence structure.
• Analytical Thinking Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
• Results Oriented Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
• Ethics & Integrity Requires the ability to behave in a trustworthy & transparent manner.
• Teamwork & Cooperation Requires the ability to work cooperatively with others and be part of a team.
• Self-Control Requires the ability to keep emotions under control and to restrain from negative actions or behaviors.
• Information Seeking Requires the drive to gain a deeper understanding of work-related issues and events.
• Initiative Requires the drive to go above and beyond in order to improve or enhance job results.
• Quality Control Requires the ability to monitor and check work related information and deliverables ensuring high quality and accuracy.
• Customer Service Requires the ability to understand and help/assist both internal and external customers and meet their needs.
• Flexibility/Adaptability Requires the ability to adapt to and work effectively within a variety of situations, individuals, or groups, as well as understand and appreciate different and opposing perspectives.
• Conceptual Thinking Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger strategic picture.
• Interpersonal Understanding Requires the ability to understand internal and external clients’ feelings and concerns, be able to relate to others and to value individual differences in people.
• Self-Confidence Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively.
• Organizational Commitment Requires the ability and willingness to align his/her own behavior with the needs, priorities, and goals of the organization.
• Relationship Building Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers.
• Industry, Solution & Product Expertise Requires in depth knowledge & expertise in the advertising technology and marketing technology domains and with the use of Urban Science solutions and products within the industry.
• Assertiveness Requires the ability and intent to appropriately display assertive behaviors.
• MS Office Requires advanced knowledge and experience with Excel, PowerPoint, and Word.
• Time Management Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule.
• Strategic Influence Requires the ability to effectively persuade, convince, and influence others in order to gain support to achieve work related goals/objectives.

Education & Experience

• Bachelor’s degree preferred in Business, Communications, Marketing, or a related field, or equivalent practical experience.
• 2+ years of relevant experience in digital advertising operations, media or campaign implementation, marketing or advertising technology, analytics, or data distribution implementation; motivated candidates with strong aptitude and willingness to learn will also be considered.
• Familiarity with demand side or supply side media and data activation workflows and concepts like data technology workflows like APIs, data clean rooms, data sharing and collaboration, identity concepts is a plus.
• Strong attention to detail, intellectual curiosity, and demonstrated interest in improving operational quality and efficiency.
• Experience working in fast paced or agile operational environments preferred; prior automotive industry exposure is a plus but not required.