Product Operations Senior Manager

Bonus Eligible

SUMMARY

About the role

KAGR is seeking an experienced, execution-focused Product Operations leader to drive the operating cadence of our Product & Technology organization.

Responsibilities

• Partner with the VP of Product & Technology to translate product strategy into actionable roadmaps, priorities, planning cycles, and execution plans aligned with business objectives.
• Own and continuously improve product operations processes, including roadmap governance, backlog management, intake and prioritization frameworks, release planning, decision tracking, and product management standards.
• Collaborate with Engineering, Data Engineering, Analytics, Data Science, and Platform teams to evaluate feasibility, manage dependencies and tradeoffs, and coordinate execution of product initiatives.
• Lead the operational execution of product initiatives from planning through release, providing stakeholders with clear visibility into priorities, progress, risks, blockers, dependencies, and key decisions.
• Serve as the central point of coordination across Product, Engineering, Data, Enterprise Solutions, Account Management, and executive leadership, driving alignment, accountability, and effective cross-functional communication.
• Partner with client-facing teams to support product launches, customer deployments, release communications, change management, and adoption of new capabilities.
• Develop and maintain reporting, metrics, and dashboards related to roadmap progress, delivery performance, product adoption, and business impact to support decision-making and executive visibility.
• Gather and synthesize feedback from customers, internal stakeholders, product usage data, and industry trends to identify opportunities for process improvement and support roadmap planning.
• Continuously enhance product operations capabilities, governance, tooling, reporting, and ways of working to support organizational growth, scalability, and delivery excellence.
• Special projects and assignments as business dictates.

Requirements

• BA/BS degree in Business, Technology, Computer Science, Engineering, or a related field, or equivalent practical, working experience in business or technology.
• 8+ years of experience in technology, data solutions, software delivery, product management, product operations, or technical program management.
• 5+ years of experience in a Product Management, Product Operations, Technical Product Management, or Technical Program Management role.
• Proven track record in software delivery, preferably building data and analytics focused products in a B2B model.
• Technical knowledge of how software and data platforms work, including data pipelines, integrations, APIs, analytics, and platform dependencies.
• Outstanding organizational skills, keen attention to detail, and ability to manage multiple workstreams with clear status and follow-through.
• Strong written and verbal communication skills with ability to communicate status, risks, decisions, dependencies, and tradeoffs clearly.
• Exemplary project/program management skills and ability to create confidence with stakeholders through detail, command, and responsiveness.
• Skilled in Jira and Confluence.
• Excellent analytical skills and ability to identify trends, create reports, and use data to support product decisions.
• Experience with customer analytics, product adoption metrics, or usage reporting is a plus.
• Product design, software engineering, data engineering, or analytics experience is a plus.
• Experience with Microsoft Office suite, particularly advanced PowerPoint, Excel, Visio, Project.
• Ability to meet deadlines/deliverables and effectively communicate changes to timelines.
• Ability to make timely decisions in the context of the workflow.

Qualifications

• Ability to make timely decisions in the context of the workflow.

Skills

• Ability to meet deadlines/deliverables and effectively communicate changes to timelines.

Benefits

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay

• N/A

Schedule

• N/A

Benefits

• N/A

Physical Demands

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Fast-paced office environment
• Hybrid role with onsite requirements in Foxboro, MA