Product Operations Manager – Housing

About the role

Join a well-funded, late-stage AI automation company transforming how housing and healthcare organizations operate. By deeply integrating AI agents into existing workflows, the business reduces manual work, cuts costs, and improves experiences for both providers and end users. The housing product line simplifies how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team. As Product Operations Manager – Housing, you will sit at the intersection of product, engineering, and customers — playing a central role in how ambitious ideas are translated into reliable, enterprise-ready solutions. This is a high-ownership role with direct impact on launch quality, adoption, and iteration speed as the company scales rapidly.

Responsibilities

• Translate product requirements into clear, buildable workflows through detailed specs, diagrams, and edge-case definitions
• Conduct thorough discovery sessions with new enterprise clients to understand their needs and operational requirements
• Drive launch readiness and coordinate cross-functional stakeholders through each product release
• Analyze product usage data to surface insights that inform product decisions and improve adoption
• Manage compliance requirements associated with new product features and customer configurations
• Partner closely with Product and Engineering teams to accelerate iteration speed and maintain quality at scale
• Operate close to both the product surface area and underlying data, leveraging technical and analytical skills to drive outcomes

Requirements

• 5–10 years of experience in product operations, technical program management, or a closely related role
• Strong SQL skills and comfort working with data to derive actionable insights
• Proven track record of driving cross-functional initiatives from definition through launch
• Exceptional written communication skills with high attention to detail
• Demonstrated ownership mindset and consistent follow-through in fast-paced environments

Qualifications

• Experience in B2B SaaS, AI/ML, proptech, or enterprise software
• Background working with large, sophisticated enterprise customers
• Familiarity with property management workflows or multifamily housing industry

Benefits

• Competitive equity and benefits package

Pay

Salary: $150,000 – $200,000 USD annually

Schedule

This is a hybrid role based in New York, NY. Candidates should expect a combination of in-office and remote work.