Product Operations Lead - Payments

About the role

As Product Ops Lead - Payments, you'll own the rollout and operation of Nclusion's remittance corridors across active markets. You'll own the operational readiness signal for corridor launches, including regulatory clearance, correspondent/partner readiness, and agent network capacity. You'll work directly with Product on roadmap and scoping, and with Country GMs on expansion sequencing. You'll bring order and rigor to a fast-moving, cross-border, compliance-sensitive product and ensure it scales safely, not just quickly.

Responsibilities

• Lead end-to-end rollout of remittance products in each market, from corridor setup through go-live, GTM, and stabilization in the network.
• Partner directly with Product and Engineering on corridor scoping, bridging field and regulatory reality with technical product readiness, and contributing to the roadmap with performance and customer feedback.
• Support Country GMs in sequencing remittance launches against local demand, regulation, and agent network readiness.
• Track remittance KPIs (volume, transaction success rates, cost) and quality signals (complaints, failures, distrust), and drive corrective action.
• Collaborate with broader Operations Leadership on broader market launch plans.
• Ensure agent network readiness, including agent onboarding and KYC.
• Build scalable SOPs and compliance checklists that repeat across corridors.
• Monitor cross-border and crypto-enabled remittance trends and evaluate fit.

Requirements

• 8+ years in remittance, cross-border payments, or fintech ops, ideally in emerging or frontier markets.
• Working knowledge of cross-border regulatory frameworks—MTL, correspondent banking, AML/CTF, sanctions screening.
• Experience launching or scaling remittance corridors/products in a high-growth or startup environment.
• Experience negotiating and managing vendor/partner relationships (payment rails, banks, MTOs) directly.
• Strong analytical rigor able to read corridor and transaction data and turn it into action.
• Cross-functional experience with Product, Compliance, and local market leadership.
• Crypto/stablecoin rail knowledge is a plus.

Benefits

• 401k with a match.
• Medical, dental, and vision insurance.
• Competitive compensation and equity—we believe in sharing success.
• Flexible PTO—we focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• In-office lunch, team events, and culture.

Pay

Palo Alto compensation: $150,000–$200,000 per year.

Miami compensation: $130,000–$180,000 per year.

The base pay range for this role is $130,000–$200,000 per year.