Payments Product Delivery Lead

Description

This role will be onsite at our Gateway office in Columbus, OH (or in Minnetonka, Chicago, or Detroit).

Summary

The Payments Product Delivery Lead plays a critical role in driving execution within Payments. This role provides end-to-end delivery oversight for complex, cross-functional initiatives involving Payments, Operations, Fraud, Risk, Servicing, Technology, and external vendor teams. The Delivery Lead ensures predictability in execution, clear dependency management, and streamlined communication to deliver solutions that scale efficiently with high-quality functionality on schedule. This individual will act as the strategic partner to Product, Engineering, and operational leaders, ensuring alignment, transparency, and disciplined execution practices across all phases of delivery. The focus will be on driving execution of Payments functionality, managing dependencies and stakeholder alignment, ensuring predictable, on-time delivery and supporting scale for Payment Products.

Duties And Responsibilities

• Translate strategy into business requirements into delivery plans
• E2E delivery cycle
• Risk/Issues/Dependencies
• Stakeholder communication
• Track Key Delivery Metrics and use insights to improve team performance
• Cross-Functional Coordination
• Liaison between Payments, etc.
• Primary delivery partner
• Reporting to leaders
• Strategic Alignment
• Provide thought leadership in balancing short-term delivery needs with long-term strategic goals
• Collaborate with key stakeholders and business partners to ensure alignment

Basic Qualifications

• Bachelor’s Degree
• Minimum of 10 years’ experience in a Product Development, Product Owner, or Product Manager role.
• Minimum 3 years’ product management experience.

Preferred Qualifications

• High degree of professional confidence and credibility with the presence and communication skills to represent IT-related concepts effectively.
• Demonstrated ability to present to senior executives.
• Outstanding ability to forge and maintain trust with key stakeholders.
• Competent in troubleshooting and strategic thinking to overcome obstacles and achieve objectives.
• Able to work with online systems; working knowledge of accounting/expense management.
• Excellent communication and interpersonal skills, capable of effectively interacting with clients and internal stakeholders.
• Strong team player with effective conflict resolution, interpersonal, and management skills.
• Thorough knowledge of various software programs including Word, Excel, and PowerPoint and the ability to quickly learn additional systems/software.
• Adaptability; self-starter; team player; quality minded; focused; committed; able to work independently.
• Must be savvy and passionate about driving results and innovation.
• Experience with technical implementations involving one or more vendor partners.
• Experience evaluating Third Party capabilities and organizational fit.
• Experience with Agile teams and ceremonies.