Product Operations Lead | North Virginia

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.

About the role

The Product Operations Lead is part of the store leadership team responsible for executing the store product strategy, including product operations and inventory management. They lead inventory shifts, oversee all back-of-house (BOH) product operations, and ensure both the floor and BOH are stocked and well-organized. This role provides input on team member performance evaluations, hiring recommendations, and acts as Supervisor on Duty (SOD) during inventory shifts. The Product Operations Lead also delivers a world-class guest experience when scheduled to work on the floor.

Responsibilities

• Collaborate with store leadership to bring product strategy to life.
• Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
• Ensure execution of product actions (e.g., pull backs, consolidations, repricing).
• Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
• Monitor product levels and communicate findings to support sell-through strategy and optimal product availability for guests.
• Review and interpret daily business data and metrics to inform actions, such as analyzing product sell-through data to provide recommendations to store leadership regarding product focus or pricing.
• Participate in the store’s hiring process, including recruitment, selection, hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development through direct feedback, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
• When serving as Supervisor on Duty during store open hours, lead from the floor to ensure every guest receives technical product education and a world-class experience.

Requirements

• Legally authorized to work in the country where the store is located.
• Ability to travel to the assigned store with reliable transportation.
• 1 year of work experience.
• Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics, including using business technology.
• Some experience in leading, mentoring, delegating, or process implementation with others.

Qualifications

• Inclusion & Diversity: Creates and supports an inclusive environment that values and celebrates differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Navigates uncertainty and ambiguity, changes priorities in a fast-paced environment, and recovers quickly from setbacks.
• Leadership: Leads and inspires others; motivates, empowers, develops, and directs people.
• Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.
• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
• Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

Work Context

• Work involves moving through the store, sometimes in the front of the house with bright lights and loud music, and sometimes in the back of the house with no windows or natural light.
• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
• May occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) or using ladders to reach materials.
• For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages.

Schedule

• The work schedule varies based on store needs.
• Shifts are typically scheduled for mornings, afternoons, evenings, weekends, and holidays.
• During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members.

Pay

• Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location.
• Target Bonus: $2.00/hour.
• Total Target Base Pay Range: $26.00 - $29.61/hour.

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Competitive bonus program, subject to eligibility requirements.
• Extended health and dental benefits, and mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top-up.
• Extensive catalog of development course offerings.
• People networks, mentorship programs, and leadership series.

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these programs in whole or in part at any time without advance notice.

Job Assets (Nice to Have)

• High school diploma/GED/equivalent, or above.
• Experience in retail, sales, distribution center, or warehouse operations; reviewing and interpreting business reports and metrics to inform action.
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification.