Product Onboarding Specialist

About the role

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Product Onboarding Specialist to capture and interpret product-level details for our automated high-speed grocery fulfillment system.

In this role, you'll serve as the bridge between the merchandising, engineering, and operations teams — ensuring safe, reliable, high-performance system operation.

Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Room for Advancement: We're building a team and expanding fast! This role has the potential for an outstanding candidate to be promoted into a Factory Operator or Assistant Site Lead role within the Fulfil Organization.

Responsibilities

As an Operations Onboarding Associate, you will play a key role in preparing retail products for use in Fulfil's automated facility. This is a hands-on, detail-oriented role focused on accurately measuring, documenting, testing, and validating products so they can be reliably handled by our automation system.

Product Measurement & Data Capture

• Accurately measure retail products using approved tools and procedures.
• Capture item-level data such as dimensions, weight, orientation, packaging type, and other required attributes.
• Enter product information into internal systems with a high degree of accuracy.
• Review work for completeness, consistency, and potential errors.

Product Testing

• Evaluate how products fit within storage environments used by the automation system.
• Test product placement, orientation, stability, and handling readiness.
• Identify products that may be too large, unstable, fragile, irregularly shaped, or otherwise unsuitable for automated handling.
• Document pass/fail results, exceptions, and special handling requirements.

Inventory Management & Product Control

• Organize and track products throughout the onboarding process.
• Maintain accurate inventory records for products being tested, staged, or completed.
• Support receiving, stocking, movement, and control of product samples.
• Keep work areas clean, organized, and ready for accurate measurement and testing.

Quality, Accuracy & Process Compliance

• Follow SOPs, checklists, and standardized onboarding procedures.
• Maintain a strong focus on accuracy, consistency, and repeatability.
• Escalate unclear or questionable product fits instead of guessing.
• Help identify process gaps, documentation issues, and opportunities for improvement.

Cross-Functional Collaboration

• Work closely with Operators, Engineers, and site leadership to resolve onboarding questions.
• Communicate product issues, fit concerns, and data discrepancies clearly.
• Support on-time operational deployment by completing onboarding tasks accurately and efficiently.
• Share observations that may improve product onboarding, tray fit standards, or automation performance.

Growth Toward Operations

• Build a strong understanding of Fulfil's automation system, product handling requirements, and operational workflows.
• Demonstrate reliability, ownership, and process discipline.
• Develop the skills needed to grow into a future Operator role supporting live automation system performance.

Requirements

• Experience in retail operations, grocery or similar environments.
• Safety-first mentality, adhering to OSHA guidelines while prioritizing a safe work environment.
• Clear communicator with the ability to explain complex system behavior simply.
• Calm, detail-oriented decision-maker who performs consistently over time and well under pressure.
• Comfortable using spreadsheets, dashboards, logs, and diagnostic tools; experience with metric reporting.
• Reliable, self-motivated, and able to operate with a high degree of ownership.
• Flexible schedule — preference for candidates with open availability.

Qualifications

• Exposure to warehouse automation, robotics platforms, industrial systems, or data capture.
• Familiarity with item measurement and interpretation of data (calipers, scales).
• Experience supporting deployments, pilots, deadlines, and prioritization.
• Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

Benefits

• Early-stage exposure to a fast-growing robotics company.
• Compensation + equity in a mission-driven organization.
• Full medical, dental, vision, and 401(k) benefits.

Pay

The compensation range for this position is $17–$23/hr plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.