Product Marketing Manager, Retail

About the role

We’re looking for a Product Marketing Manager to lead customer experience initiatives across Uber’s Retail business. This role will focus on improving the end-to-end retail experience – helping customers get what they need with confidence, whether it’s ingredients for dinner, a forgotten charger before a flight, or a last-minute gift delivered on time.

Responsibilities

• Lead go-to-market strategy for customer experience initiatives across Uber’s Retail business.
• Partner cross-functionally with Product, Operations, Marketplace, CRM, Analytics, and Regional Marketing teams to shape and launch new customer and fulfillment experiences.
• Develop audience-led positioning, messaging, and value propositions grounded in customer, shopper, and marketplace insights.
• Partner with Research & Insights to identify learning needs, shape research agendas, and translate findings into actionable strategies.
• Drive adoption and engagement for new products, fulfillment experiences, and marketplace programs through growth initiatives and experimentation.
• Advocate for customer, shopper, and retailer needs throughout product development and go-to-market planning.
• Support strategic planning by sizing opportunities, evaluating trade-offs, and helping teams make customer- and business-informed decisions.
• Build scalable frameworks, toolkits, and best practices to support execution across global markets.

Qualifications

• 4+ years of marketing experience, including 2+ years in product marketing.
• Experience partnering cross-functionally with Product, Operations, Analytics, Research, and Marketing teams.
• Strong strategic thinking and business acumen, with the ability to translate customer and marketplace insights into actionable strategies.
• Experience developing go-to-market strategies, positioning, and messaging for new or evolving products and experiences.
• Excellent written and verbal communication skills, with the ability to influence stakeholders across a highly matrixed organization.

Preferred Qualifications

• Experience working on customer experience, multi-sided marketplace, platform or fulfillment-focused products – in particular needing to balance the needs of many audience groups.
• Comfortable operating in ambiguity and solving complex problems across multiple teams and workflows.
• Strong leadership presence and collaboration skills, with the ability to influence cross-functional stakeholders at all levels.
• Experience building and scaling global or multi-market programs.
• Retail, grocery, marketplace, e-commerce, or consumer technology experience preferred.

Pay

For New York City, NY-based roles: The base salary range for this role is USD $140,000 per year - USD $155,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $140,000 per year - USD $155,000 per year.

Schedule

All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.