Product Marketing Assistant

About the role

We are seeking a Customer Support Manager to join our team in Cincinnati, OH. This is a full-time, on-site position.

Responsibilities

• Manage and oversee the customer support team
• Develop and implement customer service policies and procedures
• Handle escalated customer inquiries and complaints
• Monitor team performance and provide coaching and feedback
• Collaborate with other departments to improve customer experience

Requirements

• Previous experience in customer support or a related field
• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to work on-site in Cincinnati, OH