Product Manager, Workforce Staffing

About the role

Hiring top talent is critical to Amazon’s success and has a global impact, powering innovations like AWS, Prime, and Alexa. As part of Workforce Staffing (P&A), you will reinvent the hiring process, delivering unprecedented scale, sophistication, and accuracy for Amazon's Talent Acquisition operations.

Responsibilities

• Customer Understanding & Discovery: Conduct direct customer research (interviews, surveys, site visits, Voice of Customer monitoring, data analysis) to uncover unarticulated candidate and recruiter needs. Distinguish stated wants from actual needs, generalize across personas, and translate insights into business problem statements. Serve as the voice of candidates and the business throughout the development lifecycle.
• Business Artifact Ownership & Requirements: Own business-facing artifacts (VOC documents, BRDs, PR/FAQs) that define the desired candidate and recruiter experience. Capture pain points, workflow logic, compliance/legal requirements, and acceptance criteria. Translate privacy and regulatory obligations (GDPR, CCPA, LGPD, country-specific labor laws) into clear requirements by partnering with legal, Employee Relations, and data privacy teams.
• Product Strategy & Execution: Own features end-to-end across the product lifecycle—from discovery through launch and post-launch monitoring. Translate strategy into roadmap priorities, determine MVPs, and make sound tradeoff decisions. Use prototypes, research, and data to validate directions quickly; develop tenets to navigate one-way vs. two-way door decisions.
• Cross-Functional Leadership: Drive alignment and consensus across engineering, design, operations, legal, compliance, marketing, and third-party vendors. Influence without authority, clear blockers, and lead business reviews with senior leadership.
• Data-Informed Decision Making: Define success metrics (output vs. outcome), analyze usage data and feedback, and measure impact while guarding against vocal-minority bias.
• Global Product Delivery: Support multi-country launches by conducting market-specific discovery, identifying localization and compliance requirements, and balancing global standardization with local needs across 10+ countries.

About the team

Workforce Staffing (WFS) powers Amazon's growth by connecting quality talent to valuable opportunities through innovative technology that delivers world-class candidate experiences. The WFS Product and Analytics team owns the product strategy and execution for Amazon's Hire by Amazon (HBA) platform and Salesforce applicant tracking systems—a portfolio of distinct customer journeys that process millions of candidate applications annually across 10+ countries. The team is driving a transformational shift from reactive hiring to predictive talent delivery through Unified Hiring Intelligence, Global Scalability, Quality of Hire, and Hiring Automation & Simplification.

Requirements

• 3+ years of product management experience
• Experience managing technical products or online services
• Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred Qualifications

• Experience in balancing conflicting priorities and dealing with ambiguity
• Experience developing operational processes and technologies

Pay

USA, TN, Nashville: $104,700.00 - $147,000.00 USD annually
USA, WA, Seattle: $116,300.00 - $160,000.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.