Product Manager - Workforce Management - W2 Only

Key Responsibilities

• Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
• Utilize deep Cognitive Empathy to conduct user research with store managers, regional leads, and associates. Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
• Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
• Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
• Own the roll-out strategy for system updates. Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.

Required Experience & Qualifications

• Retail Floor Experience: You have worked inside retail stores (as an associate, team lead, or store manager). You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
• Product Management Expertise: 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
• Strategic Frameworks: Proven ability to own a domain using models like the *Informed Captain* making decisive, data-driven product choices while empowering cross-functional experts.
• Technical Fluency: Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
• Analytical Polish: Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.