Product Manager - Tech, Amazon Robotics - S&O - PACE

About the role

The Amazon TD PACE (Tech Deployment - Product, Analytics and Customer Experience) within S&O (Strategy and Operations) is seeking a Product Manager – Technical (PM-T) to drive customer experience and product strategy. This PM-T will own AI-centered systems and tools used during the planning and execution of robotics deployment in Amazon’s fulfillment centers. The role involves facilitating data-driven decisions through close partnership with deployment teams and becoming an expert on field usage of the systems and tools owned. This is an opportunity to work with leading engineers and shape the direction of one of the world’s largest robotics-driven fulfillment networks.

The organization invents solutions for rapid scaling of complex technical deployments, develops products for industrial equipment automation, and provides product ownership through unique field deployment expertise on robotic deployments. The software tools built will improve deployment quality, cost, speed, and add features that reduce complexity, creating ease of use and operational excellence.

Responsibilities

• Product Focus:
  • Work with field teams to understand problems and aggregate them into comprehensive use-cases.
  • Support a complex robotics deployment organization through in-field product feedback gathering.
  • Act as an evangelist of the product in the field, seeking opportunities to increase depth and breadth of the installation base.
  • Establish the tangible and intangible value proposition of solving identified problems.
  • Identify capabilities to solve customer problems and integrate them into the product strategy.
  • Communicate roadmap updates to stakeholders and customers.
  • Be accountable to the customer for delivery of promised product value.
• Voice of the Customer:
  • Document understanding of field customers, their tasks, and problems for the team’s use.
  • Advocate for customer needs with the team creating robotics products.
  • Gather inputs from stakeholders, customers, and product teams to determine prioritization.
  • Seek or facilitate customer feedback on designs, early versions of product features, or demos.
• Strategy:
  • Create benefit + entitlement vs. effort analysis of proposed product capabilities.
  • Define tangible and intangible (soft) benefits to be created by executing the product roadmap.
  • Define a roadmap aimed at delivering maximum benefit to the customer and long-term company value.
  • Produce clear, concise documents (e.g., functional and technical specifications, PR/FAQs).
  • Impact and define customer experience (CX), feature usability, success metrics (e.g., customer delight, efficiency, ROI), and team-level business goals.

Requirements

• 4+ years of customer-facing product development and product management experience, including defining, launching, and optimizing product and service experiences.
• Bachelor’s degree.

Preferred Qualifications

• Knowledge of agile product development and life-cycle management processes.
• Experience leading cross-functional teams to deliver products and online services on tight deadlines.

Benefits

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Pay

Base salary ranges by location (annual):

• USA, MA, North Reading: $129,200 – $174,800
• USA, TX, Austin: $129,200 – $174,800
• USA, VA, Arlington: $129,200 – $174,800