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Jobs · Project Management · Massachusetts

Sr. Product Manager - Tech AI, Amazon Robotics - S&O - PACE

Amazon · Middlesex County, MA · 4 days ago
Project ManagementFull-time

About the role

The Amazon Tech Deployment (TD) PACE (Product, Analytics and Customer Experience) team within S&O (Strategy and Operations) Organization is seeking a Senior Product Manager – Technical (PM-T) to drive customer relationship and product strategy. This PM-T will focus on AI Tools and Insights that facilitate data-driven, bar-raising decisions. This role offers the opportunity to work with top engineers and shape the direction of one of the world’s largest robotics-driven fulfillment networks.

TD is a multifaceted organization inventing solutions for rapid scaling of complex technical systems, developing products for industrial equipment automation, and providing business intelligence analytics and tooling. These hardware and software tools improve deployment quality, cost, speed, and operational excellence. The Sr. PM-T will focus on software products, systems, tools, and AI Agents used to manage the global deployment of Amazon fulfillment center technology. These products are leveraged by internal project and program managers, as well as internal and external installers, covering functionality such as project initiation, planning, execution, monitoring, budgeting, mobile access, standard work instructions, task automation, and accessibility.

Responsibilities

  • Define and drive AI product strategy across the Tech Deployment lifecycle, leveraging GenAI and machine learning to build innovative products/services that support growth and optimize workflows.
  • Translate complex AI/ML capabilities into intuitive product experiences, balancing technical feasibility with user needs and business impact.
  • Drive responsible AI practices, ensuring products meet quality, fairness, and safety standards while delivering business value.
  • Collaborate with technology teams to develop AI products, evaluate AI/ML model performance, resolve issues, and manage development cycles.
  • Translate emerging model and platform capabilities into shippable features that meet technical, science, and quality standards.
  • Partner daily with engineering, applied science, and design to sequence and ship a roadmap tied to measurable outcomes.
  • Define success metrics and KPIs for AI products, establishing frameworks to measure performance, user adoption, and business impact post-launch.
  • Make build-versus-integrate and prioritization decisions under real constraints, balancing near-term delivery with long-term scalability.
  • Communicate at the right altitude, from detailed product reviews to executive narratives and live demos, reporting progress through business review mechanisms.
  • Stay current with AI/ML trends and emerging technologies, identifying opportunities to incorporate new capabilities into the product roadmap.
  • Manage stakeholder and leadership communications, including problem statements, AI solution reviews, business/impact analysis, budget planning, and change management.
  • Write narratives (PR/FAQs, PRDs, tenets, success metrics) that define what to build and why, driving them through delivery and QA with Engineering and Science.
  • Collaborate with and earn trust from internal stakeholders and external partners, including data scientists and ML engineers, to design and align AI-powered system solutions.

Requirements

  • Bachelor’s degree.
  • 6+ years of technical product or program management experience.
  • Experience owning/driving roadmap strategy and definition.
  • Experience managing technical products or online services.
  • Experience with feature delivery and tradeoffs of a product.
  • Experience contributing to engineering discussions around technology decisions and strategy.
  • Experience representing and advocating for critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications

  • Experience in building and driving adoption of new tools.
  • Experience influencing senior leadership through data-driven insights.
  • Experience working across functional teams and senior stakeholders.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, hours worked, length of employment, and job status. The following generally apply to regular, full-time employees:

  • Medical, Dental, and Vision Coverage.
  • Maternity and Parental Leave Options.
  • Paid Time Off (PTO).
  • 401(k) Plan.

Pay

The base salary range for this position is:

  • USA, MA, North Reading: $151,200.00 - $204,600.00 USD annually.
  • USA, TX, Austin: $151,200.00 - $204,600.00 USD annually.
  • USA, VA, Arlington: $151,200.00 - $204,600.00 USD annually.

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

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